The U.S. Equal Employment Opportunity Commission

Call Center Customer Satisfaction Survey 2006: Figure 12

Outcomes of Customer Satisfaction
	Customer Satisfaction Index	Score	Impact	Score	Impact
	Customer Satisfaction Index	Respondents' Likelihood to Use Call Center Services Again		Respondents' Likelihood to Recommend Call Center to Others
Phone	80	87	3.6	88	3.5
Email	48	53	4.4	56	4.3
Web FAQ	50	54	4.7	58	4.0

This page was last modified on July 24, 2006.