The U.S. Equal Employment Opportunity Commission

Call Center Customer Satisfaction Survey 2006: Figure 13

CSI by Nature of Request
Nature of Request	Number of Respondents	Aggregate Customer Satisfaction Score
To inquire about laws enforced by the EEOC	16	87
To learn how to file a discrimination charge	31	83
To gain understanding of whether my situation could be discrimination	99	81
To learn about my rights as an employee	40	78
Inquire about the status of my charge	23	67
Other	48	56

This page was last modified on July 24, 2006.