The U.S. Equal Employment Opportunity Commission

Call Center Customer Satisfaction Survey 2006: Figure 15

CSI by Status of Most Recent Query
Status of Query	Number of Respondents	Customer Satisfaction Score
Got the information I requested (or needed)	55	94
The representative took my contact information	74	79
Need to follow up with the field office	25	79
Referred to another agency for a response to my question	41	77
I did not understand what I needed to do next	22	54
Other	52	39

This page was last modified on July 24, 2006.