The U.S. Equal Employment Opportunity Commission

Call Center Customer Satisfaction Survey 2006: Figure 9

Number of respondents: 145

Customer Service Representative Scores - Phone
Customer Service Representative	84
Courtesy	89
Communication skills	88
Timeliness in answering your questions	86
Effort to understand issue	84
Knowledge of the relevant subject matter	81
Ability to satisfactorily answer your questions	81
Waiting time to speak with a custoner service representative	79

This page was last modified on July 24, 2006.