Linda D. Delancy, Complainant, v. Patrick R. Donahoe, Postmaster General, United States Postal Service (Western Area), Agency. Appeal No. 0120111686 Agency No. 4E-800-0176-10 DECISION Complainant filed a timely appeal with this Commission from the Agency's decision dated December 30, 2010, dismissing her complaint of unlawful employment discrimination in violation of Title VII of the Civil Rights Act of 1964 (Title VII), as amended, 42 U.S.C. § 2000e et seq. and the Age Discrimination in Employment Act of 1967 (ADEA), as amended, 29 U.S.C. § 621 et seq. Upon review, the Commission finds that Complainant's complaint was improperly dismissed pursuant to 29 C.F.R. § 1614.107(a)(7) for failure to cooperate in the processing of her complaint. BACKGROUND At the time of events giving rise to this complaint, Complainant worked as a Customer Service Manager at the Agency’s Post Office in Aurora, Colorado. On September 18, 2010, Complainant filed an EEO complaint alleging that the Agency subjected her to discrimination on the bases of race (African-American), sex (female), and age (58) when, on May 6, 2010, she was placed on a Performance Improvement Plan (PIP) and told she would be forced to retire. On December 30, 2010, the Agency issued a final decision dismissing the complaint pursuant to 29 C.F.R. § 1614.107(a)(7) for failure to cooperate. The Agency initiated an investigation on the complaint and, on November 2, 2010, sent Complainant a request for an affidavit along with instructions for completing the affidavit. The Agency determined, however, that Complainant failed to return the requested affidavit despite a written warning in the packet sent to her that failure to provide the affidavit could result in the dismissal of her complaint. The Agency concluded that there was insufficient information in the record to adjudicate the complaint and, as a result, dismissed the complaint for failure to provide relevant information. CONTENTIONS ON APPEAL On appeal, Complainant contends that she returned the requested affidavit by certified mail on November 17, 2010. Accordingly, Complainant requests that the Commission reverse the Agency’s dismissal. ANALYSIS AND FINDINGS EEOC Regulation 29 C.F.R. § 1614.107(a)(7) provides for the dismissal of a complaint where the agency has provided the complainant with a written request to provide relevant information or otherwise proceed with the complaint, and the complainant has failed to respond to the request within fifteen days of its receipt, or the complainant's response does not address the agency's request, provided that the request included a notice of the proposed dismissal. The regulation further provides that, instead of dismissing for failure to cooperate, the complaint may be adjudicated if sufficient information for that purpose is available. Generally, the Commission has held that an agency should not dismiss a complaint when it has sufficient information upon which to base an adjudication. See Ross v. U.S. Postal Serv., EEOC Request No. 05900693 (Aug. 17, 1990); Brinson v. U.S. Postal Serv., EEOC Request No. 05900193 (Apr. 12, 1990). It is only in cases where the complainant has engaged in delay or contumacious conduct and the record is insufficient to permit adjudication that the Commission has allowed a complaint to be dismissed for failure to cooperate. See Card v. U.S. Postal Serv., EEOC Request No. 05970095 (Apr. 23, 1998); Kroeten v. U.S. Postal Serv., EEOC Request No. 05940451 (Dec. 22, 1994). In the instant case, the Commission finds that the Agency improperly dismissed Complainant’s complaint for failure to cooperate. Although the Agency claims that it never received Complainant’s affidavit that she contends she submitted, there is insufficient evidence to support a conclusion that she purposely engaged in delay or contumacious conduct. Instead, the Commission finds the information Complainant provided during the informal stage and in her formal complaint was sufficient to identify the specific management actions she is concerned with, the relevant timeframes and the responsible management officials. A review of the record indicates that Complainant spoke with the Agency's dispute resolution specialist assigned to her case and provided information as detailed in the Dispute Resolution Specialist's Inquiry Report. Further, Complainant’s formal complaint plainly stated her claims and identified the alleged responsible management official. This was sufficient information to permit management witnesses to respond to Complainant's allegations. See Hearl v. U.S. Postal Serv., EEOC Appeal No. 0120082505 (July 28, 2008). The record further reveals that the Agency collected extensive evidentiary documentation and an affidavit from the identified responsible management official. Whether or not Complainant’s statements in the record provide sufficient evidence to support her claim of discrimination can be addressed in an adjudication of the merits of her complaint. Accordingly, the Commission concludes that the Agency should have completed its investigation of the complaint without Complainant's affidavit and allowed for adjudication on the merits rather than dismissing the complaint. The dismissal is REVERSED and the complaint is hereby REMANDED to the Agency for further processing in accordance with this decision and the Order below. ORDER (E0610) The Agency is ordered to process the remanded claims in accordance with 29 C.F.R. § 1614.108. The Agency shall acknowledge to the Complainant that it has received the remanded claims within thirty (30) calendar days of the date this decision becomes final. The Agency shall issue to Complainant a copy of the investigative file and also shall notify Complainant of the appropriate rights within one hundred fifty (150) calendar days of the date this decision becomes final, unless the matter is otherwise resolved prior to that time. If the Complainant requests a final decision without a hearing, the Agency shall issue a final decision within sixty (60) days of receipt of Complainant’s request. A copy of the Agency’s letter of acknowledgment to Complainant and a copy of the notice that transmits the investigative file and notice of rights must be sent to the Compliance Officer as referenced below. IMPLEMENTATION OF THE COMMISSION’S DECISION (K0610) Compliance with the Commission’s corrective action is mandatory. The Agency shall submit its compliance report within thirty (30) calendar days of the completion of all ordered corrective action. The report shall be submitted to the Compliance Officer, Office of Federal Operations, Equal Employment Opportunity Commission, P.O. Box 77960, Washington, DC 20013. The Agency’s report must contain supporting documentation, and the Agency must send a copy of all submissions to the Complainant. If the Agency does not comply with the Commission’s order, the Complainant may petition the Commission for enforcement of the order. 29 C.F.R. § 1614.503(a). The Complainant also has the right to file a civil action to enforce compliance with the Commission’s order prior to or following an administrative petition for enforcement. See 29 C.F.R. §§ 1614.407, 1614.408, and 29 C.F.R. § 1614.503(g). Alternatively, the Complainant has the right to file a civil action on the underlying complaint in accordance with the paragraph below entitled “Right to File a Civil Action.” 29 C.F.R. §§ 1614.407 and 1614.408. A civil action for enforcement or a civil action on the underlying complaint is subject to the deadline stated in 42 U.S.C. 2000e-16(c) (1994 & Supp. IV 1999). If the Complainant files a civil action, the administrative processing of the complaint, including any petition for enforcement, will be terminated. See 29 C.F.R. § 1614.409. STATEMENT OF RIGHTS - ON APPEAL RECONSIDERATION (M0610) The Commission may, in its discretion, reconsider the decision in this case if the Complainant or the Agency submits a written request containing arguments or evidence which tend to establish that: 1. The appellate decision involved a clearly erroneous interpretation of material fact or law; or 2. The appellate decision will have a substantial impact on the policies, practices, or operations of the Agency. Requests to reconsider, with supporting statement or brief, must be filed with the Office of Federal Operations (OFO) within thirty (30) calendar days of receipt of this decision or within twenty (20) calendar days of receipt of another party’s timely request for reconsideration. See 29 C.F.R. § 1614.405; Equal Employment Opportunity Management Directive for 29 C.F.R. Part 1614 (EEO MD-110), at 9-18 (Nov. 9, 1999). All requests and arguments must be submitted to the Director, Office of Federal Operations, Equal Employment Opportunity Commission, P.O. Box 77960, Washington, DC 20013. In the absence of a legible postmark, the request to reconsider shall be deemed timely filed if it is received by mail within five days of the expiration of the applicable filing period. See 29 C.F.R. § 1614.604. The request or opposition must also include proof of service on the other party. Failure to file within the time period will result in dismissal of your request for reconsideration as untimely, unless extenuating circumstances prevented the timely filing of the request. Any supporting documentation must be submitted with your request for reconsideration. The Commission will consider requests for reconsideration filed after the deadline only in very limited circumstances. See 29 C.F.R. § 1614.604(c). COMPLAINANT’S RIGHT TO FILE A CIVIL ACTION (R0610) This is a decision requiring the Agency to continue its administrative processing of your complaint. However, if you wish to file a civil action, you have the right to file such action in an appropriate United States District Court within ninety (90) calendar days from the date that you receive this decision. In the alternative, you may file a civil action after one hundred and eighty (180) calendar days of the date you filed your complaint with the Agency, or filed your appeal with the Commission. If you file a civil action, you must name as the defendant in the complaint the person who is the official Agency head or department head, identifying that person by his or her full name and official title. Failure to do so may result in the dismissal of your case in court. “Agency” or “department” means the national organization, and not the local office, facility or department in which you work. Filing a civil action will terminate the administrative processing of your complaint. RIGHT TO REQUEST COUNSEL (Z0610) If you decide to file a civil action, and if you do not have or cannot afford the services of an attorney, you may request from the Court that the Court appoint an attorney to represent you and that the Court also permit you to file the action without payment of fees, costs, or other security. See Title VII of the Civil Rights Act of 1964, as amended, 42 U.S.C. § 2000e et seq.; the Rehabilitation Act of 1973, as amended, 29 U.S.C. §§ 791, 794(c). The grant or denial of the request is within the sole discretion of the Court. Filing a request for an attorney with the Court does not extend your time in which to file a civil action. Both the request and the civil action must be filed within the time limits as stated in the paragraph above (“Right to File a Civil Action”). FOR THE COMMISSION: ______________________________ Carlton M. Hadden, Director Office of Federal Operations March 13, 2012 Date 2 0120111686 U.S. EQUAL EMPLOYMENT OPPORTUNITY COMMISSION Office of Federal Operations P.O. Box 77960 Washington, DC 20013 5 0120111686