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CMS Interval Report


Avg Speed Ans Avg Aban Time ACD Calls Avg ACD Time Avg ACW Time Alan Calls Max Delay Flow In Flow Out Extn Out Calls Avg Extn Out Time Dequeued Calls Avg Time to Dequeue % ACD % Ans Calls Avg Pos Staff Calls Per Pos
Totals :15 :44 1213 7:09 1:23 26 3:22 0 0 119 1:22 0
60.48 97.90 22.2 55
6:30 - 7:00AM

0

0 :00 0 0 0
0
.00
.2 0
7:00 - 7:30AM :41 :26 13 5:44 1:16 3 2:00 0 0 0
0
71.84 81.25 5.8 2
7:30 - 8:00AM :02
19 6:02 :42 0 :26 0 0 1 2:08 0
41.03 100.00 9.0 2
8:00 - 8:30AM :01
26 5:13 1:20 0 :19 0 0 2 :24 0
53.92 100.00 17.3 2
8:30 - 9:00AM :35 :38 57 6:42 1:33 3 2:38 0 0 7 1:59 0
80.28 95.00 18.5 3
9:00 - 9:30AM :12
52 6:17 1:21 0 2:13 0 0 6 1:10 0
59.78 100.00 25.1 2
9:30 - 10:00AM :01
62 7:52 1:21 0 :24 0 0 5 1:55 0
64.44 100.00 28.4 2
10:00 - 10:30AM :03
66 7:59 1:15 0 :40 0 0 3 1:00 0
61.66 100.00 33.7 2
10:30 - 11:00AM :09 :09 59 7:26 1:23 1 1:36 0 0 2 2:25 0
65.88 98.33 30.7 2
11:00 - 11:30AM :20
68 7:04 1:25 0 1:56 0 0 10 1:42 0
51.19 100.0 32.0 2
11:30 - 12:00PM :24 1:08 63 7:18 1:25 2 2:13 0 0 5 1:05 0
64.92 96.92 30.3 2
12:00 - 12:30PM :11 :34 84 6:19 1:19 4 1:51 0 0 14 1:18 0
73.66 95.45 30.5 3
12:30 - 1:00PM :47 1:19 78 7:30 1:25 3 3:22 0 0 8 1:55 0
76.02 96.30 29.5 3
1:00 - 1:30PM :13 :09 74 7:14 1:25 2 1:16 0 0 7 1:36 0
78.68 97.37 27.4 3
1:30 - 2:00PM :20 :56 69 7:29 1:24 3 1:24 0 0 12 :58 0
74.45 95.83 28.7 2
2:00 - 2:30PM :49 1:03 75 7:17 1:24 3 3:57 0 0 12 1:08 0
71.21 96.15 30.5 2
2:30 - 3:00PM :04
57 7:01 2:17 0 1:47 0 0 4 :42 0
50.59 100.00 31.9 2
3:00 - 3:30PM :01
66 6:52 1:07 0 :38 0 0 6 1:02 0
59.09 100.00 30.6 2
3:30 - 4:00PM :11 :24 73 7:34 1:14 2 1:14 0 0 4 :33 0
67.03 97.33 30.5 2
4:00 - 4:30PM :02
54 6:28 1:18 0 1:06 0 0 3 1:05 0
50:16 100.00 26.1 2
4:30 - 5:00PM :00
31 6:31 1:15 0 :00 0 0 0
0
35.54 100.00 25.2 1
5:00 - 5:30PM :00
23 8:14 :53 0 :01 0 0 3 1:07 0
35:86 100.00 19.6 1
5:30 - 6:00PM :00
17 10:00 2:27 0 :00 0 0 4 2:18 0
35.99 100.00 17.7 1
6:00 - 6:30PM :03
13 9:38 1:43 0 :36 0 0 0
0
43.99 100.00 10.1 1
6:30 - 7:00PM :00
10 5:20 1:00 0 :00 0 0 1 2:08 0
28.69 100.00 7.0 1
7:00 - 7:30PM :00
4 9:16 :36 0 :00 0 0 0
0
64.69 100.0 1.0 4