The U.S. Equal Employment Opportunity Commission

Department of Health and Human Services (HHS)

ADR Techniques: Mediation, Peer Review, Ombuds
Source of Neutrals: Inhouse, Another Federal Agency, Private Organizations
Contact: Barbara Barski-Carrow, Acting EEO Director
Office of the Secretary,
200 Independence Ave., SW, Washington, DC 20201
(202) 619-1564
(fax) (202) 619-0823
Ms. Bonita Edwards, Counseling Coordinator (manages informal EEO process) (202) 619-1564

Centers for Disease Control and Agency for Toxic Substances Disease Registry
www.cdc.gov/od/adr
Reba Rivera, Director of ADR, (Early Intervention)
1600 Clifton Road, ATTN: MS D-67
Atlanta, GA 30333
(404) 371-5917
fax (404) 371-5923.
Email ror5@cdc.gov;
(Referrals are also received from the Equal Employment Opportunity (EEO) Office from the Complaints team, (404) 371-5930.)

Centers for Medicare & Medicaid Services
Patricia Lamond, Acting Director, Office of Equal Opportunity and Civil Rights
7500 Security Blvd., N2-22-16, Baltimore, MD 21244-1850
(410) 786-5110
(fax) 410-786-9549
ADR Contact:
Tracey Therit, EEO Complaints Team Manager
(410) 786-5110
Fax: (410) 786-9549

Departmental Appeals Board
Neil Kaufman, Chief, ADR Division (Administers Shared Neutrals Group)
(202) 690-7006
neil.kaufman@hhs.gov

Food and Drug Administration
ADR/EEO
Complaints and Adjudication Staff
(301) 827-4840

National Institutes Of Health
Dorethea Taylor-Kennedy, Program Director, ORS, Center for ADR
45 Center Drive, MSC 6145, Building 45, Room 1Bc17
Bethesda, MD 20892
(301) 435-2329
(fax) (301) 480-9882
Email: taylord@exchange.nih.gov

Web page: http://www.os.dhhs.gov/dab/adr/process.html
Fiscal Year 2006 2007
Size of Work Force 64,049  
Pre-Complaint Process
Completed/Ended Counselings 462  
Offered ADR 444  
Process in ADR 115  
Completed ADR 115  
Resolved Disputes 49  
Formal Complaint Process
Complaints Clousures 316  
Offered ADR 49  
Processed in ADR 19  
Completed ADR 19  
Resolved Disputes 11  

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 57,829 65,470 66,723 60,014 64,991 64,643
Pre-Complaint Process
Completed Counselings 689 505 548 541 470 537
Offered ADR N/A N/A 373 309 347 517
Processed in ADR 145 112 83 126 133 135
Completed ADR 129 102 80 110 145 137
Resolved Disputes 107 42 42 83 62 48
Formal Complaint Process
Complaints Filed 349 262 274 257 244 290
Complaints in Inventory 1,163 909 820 666 577 622
Offered ADR N/A N/A 114 43 32 48
Processed in ADR N/A 38 15 34 20 16
Completed ADR 8 38 13 34 20 11
Resolved Disputes 5 7 3 13 10 6

This page was last modified on August 24, 2007.

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