The U.S. Equal Employment Opportunity Commission
| ADR Techniques: | Mediation, Facilitation, and Ombudsman |
| Source of Neutrals: | Inhouse, Another Federal agency, and private organizations |
| Contact: | DHS Headquarters Ronald J. James, Chief Human Capital Officer (202) 786-0061 DHS Headquarters Carmen Walker, Director of EEO Border and Transportation Security: The U.S. Customs Service (Treasury) U.S. Citizenship and Immigration Services (USCIS) U.S. Immigration and Customs Enforcement (ICE) The Federal Protective Service (GSA) The Transportation Security Administration (Transportation) Federal Law Enforcement Training Center (Treasury) Animal and Plant Health Inspection Service (part)(Agriculture) Emergency Preparedness and Response: The Federal Emergency Management Agency (FEMA) Strategic National Stockpile/National Disaster Medical System (HHS) Nuclear Incident Response Team (Energy) Domestic Emergency Support Teams (Justice) National Domestic Preparedness Office (FBI) Science and Technology: CBRN Countermeasures Programs (Energy) Environmental Measurements Laboratory (Energy) National BW Defense Analysis Center (Defense) Plum Island Animal Disease Center (Agriculture) Information Analysis and Infrastructure Protection: Critical Infrastructure Assurance Office (Commerce) Federal Computer Incident Response Center (GSA) National Communications System (Defense) National Infrastructure Protection Center (FBI) Energy Security and Assurance Program (Energy) U.S. Secret Service Coast Guard (formerly with DOT) Headquarters Linda Synowcznski, EO Specialist/Counselor Coordinator |
| Web page: | http://www.dhs.gov/dhspublic/ |
| Fiscal Year | 2006 | 2007 | 2008 | |||||
|---|---|---|---|---|---|---|---|---|
| Size of Work Force | 168,865 | 166,082 | ||||||
| Pre-Complaint Process | ||||||||
| Completed/Ended Counselings | 2,223 | 2,240 | ||||||
| Offered ADR | 1,689 | 1,546 | ||||||
| Process in ADR | 955 | 836 | ||||||
| Completed ADR | 955 | 836 | ||||||
| Resolved Disputes | 408 | 449 | ||||||
| Formal Complaint Process | ||||||||
| Complaints Clousures | 1,195 | 997 | ||||||
| Offered ADR | 320 | 275 | ||||||
| Processed in ADR | 38 | 67 | ||||||
| Completed ADR | 38 | 67 | ||||||
| Resolved Disputes | 15 | 37 | ||||||
For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.
| Fiscal Year | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 |
|---|---|---|---|---|---|---|
| Size of Work Force | 132,612 | 160,749 | 157,522 | |||
| Pre-Complaint Process | ||||||
| Completed Counselings | 3251 | 2447 | 2,221 | |||
| Offered ADR | 1527 | 2097 | 1,870 | |||
| Processed in ADR | 626 | 768 | 921 | |||
| Completed ADR | 525 | 778 | 906 | |||
| Resolved Disputes | 208 | 398 | 498 | |||
| Formal Complaint Process | ||||||
| Complaints Filed | 1412 | 1254 | 1,168 | |||
| Complaints in Inventory | 3245 | 3379 | 3,754 | |||
| Offered ADR | 85 | 611 | 561 | |||
| Processed in ADR | 65 | 49 | 56 | |||
| Completed ADR | 39 | 34 | 42 | |||
| Resolved Disputes | 16 | 15 | 17 | |||
This page was last modified on October 10, 2008.