The U.S. Equal Employment Opportunity Commission


Department of Homeland Security (DHS)

ADR Techniques: Mediation, Facilitation, and Ombudsman
Source of Neutrals: Inhouse, Another Federal agency, and private organizations
Contact: DHS Headquarters
Ronald J. James, Chief Human Capital Officer
(202) 786-0061
DHS Headquarters
Carmen Walker, Director of EEO

Border and Transportation Security:

The U.S. Customs Service (Treasury)
http://www.customs.gov/xp/cgov/home.xml
Linda L. Batts, Special Assistant to the Commissioner for EEO
(202)927-1467
Franklin Jones, Director of EEO Operations
(202) 927-0210
Catherine Cheyssial, ADR Manager
(619) 557-5360 ext. 161

U.S. Citizenship and Immigration Services (USCIS)
Tracy Thompson, Director, EEO and Inclusion
202-272-0996
Email: Tracy.L.Thompson@dhs.gov
Ramona Hill, National ADR Coordinator
802-872-4500
Email: Ramona.Hill@dhs.gov
20 Massachusetts Ave. NW
Washington, DC 20536
http://www.uscis.gov

U.S. Immigration and Customs Enforcement (ICE)
Deborah K. Lewis, Director, Equal Employment Opportunity
202.732.7700 phone
202.732.1210 fax
Email: Deborah.Lewis@dhs.gov
Darryl Himes, National ADR Coordinator
202.732.1230 phone
Email: Darryl.Himes@dhs.gov
800 K Street NW Suite 200
Washington, DC 20539
http://www.ice.gov

The Federal Protective Service (GSA)
http://www.gsa.gov/Portal/content/orgs_content.

The Transportation Security Administration (Transportation)
Office of Civil Rights
Hattie Baldwin, Director
mediation-877-336-4872
Robert Nealy, Deputy Director, Alternative Dispute Resolutions/Training
(571) 227 2354
(fax) (571) 227-1921

Federal Law Enforcement Training Center (Treasury)
Colleen Boyette, EEO Officer
(Uses Treasury "Shared Neutrals" for mediators)
(912) 267-2101

Animal and Plant Health Inspection Service (part)(Agriculture)
Juanda Rogers, Workplace ADR Manager
(301) 734-4950

Office for Domestic Preparedness (Justice)

Emergency Preparedness and Response:

The Federal Emergency Management Agency (FEMA)
Pauline Campbell, Director, Office of Equal Rights
(202) 646-4122
Charmaine Jiles, ADR Program Manager,
(202) 646-3535
ADR Techniques: Multiple Techniques Fact Finding Facilitation

Strategic National Stockpile/National Disaster Medical System (HHS)

Nuclear Incident Response Team (Energy)

Domestic Emergency Support Teams (Justice)

National Domestic Preparedness Office (FBI)

Science and Technology:

CBRN Countermeasures Programs (Energy)

Environmental Measurements Laboratory (Energy)

National BW Defense Analysis Center (Defense)

Plum Island Animal Disease Center (Agriculture)

Information Analysis and Infrastructure Protection:

Critical Infrastructure Assurance Office (Commerce)

Federal Computer Incident Response Center (GSA)

National Communications System (Defense)

National Infrastructure Protection Center (FBI)

Energy Security and Assurance Program (Energy)

U.S. Secret Service
http://www.secretservice.gov/index.shtml
EEO Office
Connie Brannon, Director
(202) 406-5540

Coast Guard (formerly with DOT)
Walter Summerville, Director of Civil Rights
(202) 267-0034
Coast Guard wide
Office of Civil Rights
John Gustafson, ADR Coordinator
(202) 267-0040

Headquarters
Headquarters Support Command
Equal Opportunity Staff
H. Jerry Jones, EEO Officer
(202) 267-2268

Linda Synowcznski, EO Specialist/Counselor Coordinator
(202) 267-2728
(fax)(202) 267-2728

Web page: http://www.dhs.gov/dhspublic/
Fiscal Year 2006 2007 2008
Size of Work Force 168,865 166,082  
Pre-Complaint Process
Completed/Ended Counselings 2,223 2,240  
Offered ADR 1,689 1,546  
Process in ADR 955 836  
Completed ADR 955 836  
Resolved Disputes 408 449  
Formal Complaint Process
Complaints Clousures 1,195 997  
Offered ADR 320 275  
Processed in ADR 38 67  
Completed ADR 38 67  
Resolved Disputes 15 37  

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 132,612 160,749 157,522
Pre-Complaint Process
Completed Counselings 3251 2447 2,221
Offered ADR 1527 2097 1,870
Processed in ADR 626 768 921
Completed ADR 525 778 906
Resolved Disputes 208 398 498
Formal Complaint Process
Complaints Filed 1412 1254 1,168
Complaints in Inventory 3245 3379 3,754
Offered ADR 85 611 561
Processed in ADR 65 49 56
Completed ADR 39 34 42
Resolved Disputes 16 15 17

This page was last modified on October 10, 2008.

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