The U.S. Equal Employment Opportunity Commission


Small Business Administration (SBA)

ADR Techniques: Mediation
Source of Neutrals: Inhouse, Another Federal Agency, Private Organization
Contact: Margareth Bennett
Assistant Administrator
EEO & Civil Rights Compliance
Office of EEO and Civil Rights
(202) 205-7158
(fax) (202) 481-0645
Web page: http://www.sba.gov/
Fiscal Year 2006 2007
Size of Work Force 6,280  
Pre-Complaint Process
Completed/Ended Counselings 71  
Offered ADR 26  
Process in ADR 15  
Completed ADR 15  
Resolved Disputes 4  
Formal Complaint Process
Complaints Clousures 29  
Offered ADR 3  
Processed in ADR 3  
Completed ADR 3  
Resolved Disputes 1  

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 4,217 4,247 3,890 3,784 4,464 4,574
Pre-Complaint Process
Completed Counselings 36 49 37 44 54 55
Offered ADR N/A N/A 17 23 29 9
Processed in ADR 14 15 9 13 16 4
Completed ADR 14 19 10 15 13 8
Resolved Disputes 1 10 10 10 6 2
Formal Complaint Process
Complaints Filed 26 30 23 39 23 39
Complaints in Inventory 128 112 101 98 69 81
Offered ADR N/A N/A 4 3 0 0
Processed in ADR N/A 1 1 1 0 0
Completed ADR 1 3 1 1 1 0
Resolved Disputes 0 0 1 1 0 0

This page was last modified on August 24, 2007.

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