Return to Home PageThe U.S. Equal Employment Opportunity Commission
| ADR Techniques: | Mediation |
| Source of Neutrals: | Another Federal Agency, Private Organizations |
| Contact: | Roseann Norvick ADR Program Manager Social Security Administration OCREO, ADR Team 2571 Annex Bldg. 6401 Security Blvd. Baltimore, MD 24235 (410) 965-4150 (fax) (410) 597-1260 |
| Web page: | http://www.socialsecurity.gov/ |
| Fiscal Year | 2006 | 2007 | 2008 | |||||
|---|---|---|---|---|---|---|---|---|
| Size of Work Force | 63,759 | 62,220 | ||||||
| Pre-Complaint Process | ||||||||
| Completed/Ended Counselings | 753 | 843 | ||||||
| Offered ADR | 610 | 688 | ||||||
| Process in ADR | 131 | 185 | ||||||
| Completed ADR | 131 | 185 | ||||||
| Resolved Disputes | 560 | 90 | ||||||
| Formal Complaint Process | ||||||||
| Complaints Clousures | 471 | 463 | ||||||
| Offered ADR | 278 | 338 | ||||||
| Processed in ADR | 20 | 25 | ||||||
| Completed ADR | 20 | 25 | ||||||
| Resolved Disputes | 8 | 9 | ||||||
For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.
| Fiscal Year | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 |
|---|---|---|---|---|---|---|
| Size of Work Force | 64,462 | 65,596 | 65,292 | 66,607 | 65,758 | 66,463 |
| Pre-Complaint Process | ||||||
| Completed Counselings | 858 | 869 | 837 | 754 | 725 | 793 |
| Offered ADR | N/A | N/A | 79 | 425 | 712 | 717 |
| Processed in ADR | 26 | 20 | 17 | 103 | 116 | 140 |
| Completed ADR | 30 | 20 | 17 | 97 | 104 | 149 |
| Resolved Disputes | 23 | 12 | 10 | 51 | 53 | 75 |
| Formal Complaint Process | ||||||
| Complaints Filed | 496 | 544 | 516 | 468 | 459 | 420 |
| Complaints in Inventory | 1,508 | 1,461 | 1,503 | 1,571 | 1,490 | 1,341 |
| Offered ADR | N/A | N/A | 1 | 176 | 355 | 340 |
| Processed in ADR | N/A | 4 | 1 | 16 | 56 | 27 |
| Completed ADR | 0 | 4 | 1 | 13 | 52 | 29 |
| Resolved Disputes | 0 | 2 | 1 | 5 | 19 | 13 |
This page was last modified on October 20, 2008.