The U.S. Equal Employment Opportunity Commission

United States Postal Service (USPS)

ADR Techniques: Mediation
Source of Neutrals: Private Organizations
Contact: Joseph R. Bruce
U.S. Postal Service, 475 L'Enfant Plaza, SW
Washington, DC 20260-4135
(202) 268-3663
Web page: http://www.usps.com/redress/
Fiscal Year 2006 2007 2008
Size of Work Force 795,850 777,352  
Pre-Complaint Process
Completed/Ended Counselings 16,954 17,285  
Offered ADR 15,188 16,034  
Process in ADR 12,455 13,157  
Completed ADR 12,455 13,157  
Resolved Disputes 6,340 9,795  
Formal Complaint Process
Complaints Clousures 7,785 5,548  
Offered ADR 42 16  
Processed in ADR 34 15  
Completed ADR 34 15  
Resolved Disputes 7 1  

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 786,516 817,110 854,376 821,881 807,596 807,742
Pre-Complaint Process
Completed Counselings 35,317 21,714 28,258 20,102 19,101 18,349
Offered ADR N/A N/A 13,229 19,547 19,248 16,722
Processed in ADR 14,942 15,782 9,386 15,193 13,815 14,028
Completed ADR 10,354 15,076 9,340 15,831 12,595 14,140
Resolved Disputes 6,122 8,332 5,956 9,553 5,737 6,941
Formal Complaint Process
Complaints Filed 10,553 11,203 9,931 8,487 7,549 6,926
Complaints in Inventory 22,363 21,720 20,958 19,809 18,748 15,493
Offered ADR N/A N/A 876 2,928 202 39
Processed in ADR N/A 742 684 2,502 102 36
Completed ADR 538 671 654 2,492 977 45
Resolved Disputes 280 292 335 753 911 25

This page was last modified on October 20, 2008.

Home Return to Home Page