The U.S. Equal Employment Opportunity Commission

Department of Transportation (DOT)

ADR Techniques: Mediation, Fact Finding, Facilitation, Settlement Conference
Source of Neutrals: Inhouse, Another Federal Agency, Private Organization
Contact: Departmental Office of Civil Rights
Deborah Sherman, EEO Specialist
(202) 366-6159
(fax) (202) 366-7717

Federal Aviation Administration
Ms. Fannie Rivera, Deputy Administrator for Civil Rights
(202) 267-3254
webpage: http://www.faa.gov/acr/adr.htm

FAA-Great Lakes Region
Ms. Jan Lebovitz
Conflict and Conciliation Team (CCI)
2300 E. Devon Avenue
Des Plaines, IL. 60018
(847) 294-7375
(fax) (847) 294-8413

FAA-Northwest Mountain Region
Ms. Stephanie Raquer, Regional ADR Program Manager
ANM-9, 1601 Lind Avenue SW
Renton, WA 98055-4056
(425) 227-2096
(fax) (425) 227-1009
www.nw.faa.gov/civilrights/home.htm

Web page: http://www.dot.gov/adr
Fiscal Year 2006 2007
Size of Work Force 53,864  
Pre-Complaint Process
Completed/Ended Counselings 795  
Offered ADR 721  
Process in ADR 155  
Completed ADR 155  
Resolved Disputes 48  
Formal Complaint Process
Complaints Clousures 408  
Offered ADR 21  
Processed in ADR 19  
Completed ADR 19  
Resolved Disputes 11  

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 63,801 65,803 102,652 58,842 56,343 55,604
Pre-Complaint Process
Completed Counselings 1,218 873 1,458 607 821 743
Offered ADR N/A N/A 608 462 793 740
Processed in ADR 298 220 248 184 164 101
Completed ADR 195 209 239 903 159 112
Resolved Disputes 105 160 169 137 58 53
Formal Complaint Process
Complaints Filed 547 735 585 361 493 408
Complaints in Inventory 1,672 1,843 1,563 1,191 1,163 1,070
Offered ADR N/A N/A 139 116 93 34
Processed in ADR N/A 1 54 56 64 34
Completed ADR 6 1 49 60 52 36
Resolved Disputes 1 0 22 52 32 16

This page was last modified on August 24, 2007.

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