The U.S. Equal Employment Opportunity Commission


Federal Emergency Management Agency (FEMA)

ADR Techniques: Mediation, Facilitation, Fact Finding
Source of Neutrals: Inhouse, Another Federal Agency (Shared Neutrals)
Contact: Pauline C. Campbell, Director
Office of Equal Rights
(202) 646-4122

Charmaine Jiles, Informal Complaints/ADR Contact Person
(202) 646-3042

Web page: http://www.fema.gov/oer
Fiscal Year 2000 2001 2002 2003 2004
Size of Work Force 8,210 8,351 8,420 8,663  
Pre-Complaint Process
Initial Counseling Contacts 64 48 50 111  
Offered ADR N/A N/A 8 17  
Processed in ADR 4 7 8 16  
Completed ADR 4 7 8 16  
Resolved Disputes 3 6 6 16  
Formal Complaint Process
Complaints Filed 37 31 30 28  
Complaints in Inventory 114 103 105 95  
Offered ADR N/A N/A 3 1  
Processed in ADR N/A 3 1 1  
Completed ADR 0 3 1 1  
Resolved Disputes 0 1 1 0  

This page was last modified on January 5, 2005.

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