The U.S. Equal Employment Opportunity Commission

General Services Administration (GSA)

ADR Techniques: Mediation
Source of Neutrals: Inhouse, Another Federal Agency, Private Organization
Contact: Headquarters
Madeline Caliendo, Associate Administrator
Office of Civil Rights
(202) 501-0767

Regina M. Budd, Acting Director of Civil Rights
18th and F Streets, NW, Washington, DC 20405
(202) 501-0767
(fax)(202) 291-3369

Greater Southwest Region
Jerry Ann Foster, Regional Counsel (GSA)
819 Taylor, Room 11A31
Fort Worth, TX 76102
817-978-2325
(fax) (817) 978-4924
Email: jerryann.foster@gsa.gov

Central Office/EEO Officers
Bernadette Butler
Shirley Dade
(202) 501-0767

National Capitol Region
Avis Johnson, EEO Officer
(202) 708-8588

Web page: http://www.gsa.gov/Portal/home.jsp
Fiscal Year 2006 2007
Size of Work Force 12,290 12,130
Pre-Complaint Process
Completed/Ended Counselings 152 125
Offered ADR 119 113
Process in ADR 21 41
Completed ADR 21 41
Resolved Disputes 15 16
Formal Complaint Process
Complaints Clousures 103 96
Offered ADR 16 40
Processed in ADR 6 7
Completed ADR 6 7
Resolved Disputes 3 2

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 14,213 14,215 14,447 12,800 12,810 12,812
Pre-Complaint Process
Completed Counselings 208 230 265 167 144 144
Offered ADR N/A N/A 171 189 115 116
Processed in ADR 17 25 25 23 27 33
Completed ADR 17 26 27 22 25 33
Resolved Disputes 9 10 13 9 17 17
Formal Complaint Process
Complaints Filed 95 127 112 111 89 68
Complaints in Inventory 297 277 306 259 237 171
Offered ADR N/A N/A 56 74 68 18
Processed in ADR N/A 13 7 6 8 8
Completed ADR 15 14 7 5 9 8
Resolved Disputes 10 9 4 2 4 5

This page was last modified on October 20, 2008.

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