The U.S. Equal Employment Opportunity Commission
| Agency or Department | Total Work Force | Informal Matters | Informal Matters Offered ADR | Offer Rate % | Informal Matters Processed in ADR | Participation Rate % | Informal Matters Completing ADR | Informal Matters Resolved | Resolution Rate % | Complaints in Inventory | Complaints Offered ADR | % | Complaints Processed in ADR | % | Complaints Completing ADR | Complaints Resolved | % |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| United States Postal Service | 854,376 | 28258 | 13,229 | 46.82 | 9,386 | 33.22 | 9340 | 5956 | 63.77 | 20,958 | 876 | 4.18 | 684 | 3.26 | 654 | 335 | 51.22 |
| Defense Summary ** | 727,648 | 9634 | 4,870 | 50.55 | 1,477 | 15.33 | 1610 | 1027 | 63.79 | 8,726 | 1,737 | 19.91 | 728 | 8.34 | 771 | 595 | 77.17 |
| Department of Veterans Affairs | 222,985 | 4772 | 1,367 | 28.65 | 237 | 4.97 | 242 | 132 | 54.55 | 6,286 | 24 | 0.38 | 17 | 0.27 | 24 | 8 | 33.33 |
| Department of the Army | 203,563 | 2439 | 1,191 | 48.83 | 297 | 12.18 | 282 | 150 | 53.19 | 2,628 | 457 | 17.39 | 323 | 12.29 | 324 | 275 | 84.88 |
| Department of the Navy | 197,522 | 2391 | 999 | 41.78 | 405 | 16.94 | 472 | 326 | 69.07 | 2,389 | 197 | 8.25 | 78 | 3.26 | 79 | 53 | 67.09 |
| Department of the Treasury | 169,399 | 2331 | 2,090 | 89.66 | 366 | 15.70 | 347 | 218 | 62.82 | 3,131 | 169 | 5.40 | 93 | 2.97 | 90 | 68 | 75.56 |
| Department of the Air Force | 139,782 | 2329 | 1,591 | 68.31 | 532 | 22.84 | 579 | 353 | 60.97 | 1,320 | 840 | 63.64 | 201 | 15.23 | 215 | 153 | 71.16 |
| Department of Justice | 130,763 | 2096 | 812 | 38.74 | 318 | 15.17 | 318 | 156 | 49.06 | 3,627 | 198 | 5.46 | 155 | 4.27 | 157 | 29 | 18.47 |
| Department of Agriculture | 114,978 | 1106 | 750 | 67.81 | 185 | 16.73 | 185 | 32 | 17.30 | 2,875 | 165 | 5.74 | 160 | 5.57 | 153 | 66 | 43.14 |
| Department of Transportation | 102,652 | 1458 | 608 | 41.70 | 248 | 17.01 | 239 | 169 | 70.71 | 1,563 | 139 | 8.89 | 54 | 3.45 | 49 | 22 | 44.90 |
| Department of the Interior | 79,482 | 1034 | 229 | 22.15 | 113 | 10.93 | 110 | 37 | 33.64 | 942 | 22 | 2.34 | 16 | 1.70 | 13 | 6 | 46.15 |
| Department of Health and Human Services | 66,723 | 548 | 373 | 68.07 | 83 | 15.15 | 80 | 42 | 52.50 | 820 | 114 | 13.90 | 15 | 1.83 | 13 | 3 | 23.08 |
| Social Security Administration | 65,292 | 837 | 79 | 9.44 | 17 | 2.03 | 17 | 10 | 58.82 | 1,503 | 1 | 0.07 | 1 | 0.07 | 1 | 1 | 100.00 |
| Army & Air Force Exchange Service | 43,256 | 273 | 281 | 102.93 | 53 | 19.41 | 49 | 27 | 55.10 | 272 | 69 | 25.37 | 9 | 3.31 | 9 | 7 | 77.78 |
| Defense National Guard Bureau | 41,797 | 279 | 32 | 11.47 | 11 | 3.94 | 12 | 11 | 91.67 | 151 | 15 | 9.93 | 3 | 1.99 | 3 | 2 | 66.67 |
| Department of Commerce | 38,401 | 287 | 256 | 89.20 | 16 | 5.57 | 16 | 13 | 81.25 | 925 | 169 | 18.27 | 11 | 1.19 | 7 | 5 | 71.43 |
| Defense Logistics Agency | 21,872 | 687 | 522 | 75.98 | 53 | 7.71 | 59 | 41 | 69.49 | 437 | 38 | 8.70 | 27 | 6.18 | 27 | 15 | 55.56 |
| Environmental Protection Agency | 18,735 | 172 | 172 | 100.00 | 26 | 15.12 | 25 | 14 | 56.00 | 254 | 2 | 0.79 | 2 | 0.79 | 2 | 1 | 50.00 |
| National Aeronautics & Space Administration | 17,933 | 106 | 36 | 33.96 | 13 | 12.26 | 15 | 3 | 20.00 | 138 | 38 | 27.54 | 30 | 21.74 | 26 | 14 | 53.85 |
| Defense Education Activity | 17,925 | 177 | 16 | 9.04 | 15 | 8.47 | 15 | 12 | 80.00 | 187 | 4 | 2.14 | 4 | 2.14 | 6 | 5 | 83.33 |
| Department of State | 17,457 | 212 | 84 | 39.62 | 66 | 31.13 | 63 | 51 | 80.95 | 149 | 14 | 9.40 | 14 | 9.40 | 21 | 19 | 90.48 |
| Department of Labor | 17,079 | 176 | 218 | 123.86 | 34 | 19.32 | 34 | 28 | 82.35 | 440 | 136 | 30.91 | 40 | 9.09 | 36 | 36 | 100.00 |
| Defense Commissary Agency | 15,624 | 249 | 42 | 16.87 | 38 | 15.26 | 72 | 64 | 88.89 | 343 | 25 | 7.29 | 22 | 6.41 | 37 | 33 | 89.19 |
| Department of Energy | 14,928 | 122 | 102 | 83.61 | 17 | 13.93 | 26 | 14 | 53.85 | 291 | 3 | 1.03 | 3 | 1.03 | 8 | 2 | 25.00 |
| Defense Finance and Accounting Service | 14,869 | 241 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 323 | 30 | 9.29 | 30 | 9.29 | 30 | 24 | 80.00 |
| General Services Administration | 14,447 | 265 | 171 | 64.53 | 25 | 9.43 | 27 | 13 | 48.15 | 306 | 56 | 18.30 | 7 | 2.29 | 7 | 4 | 57.14 |
| Tennessee Valley Authority | 13,444 | 308 | 154 | 50.00 | 12 | 3.90 | 14 | 8 | 57.14 | 171 | 2 | 1.17 | 2 | 1.17 | 2 | 1 | 50.00 |
| Defense Contract Management Agency | 11,335 | 161 | 100 | 62.11 | 20 | 12.42 | 18 | 9 | 50.00 | 249 | 8 | 3.21 | 2 | 0.80 | 2 | 0 | 0.00 |
| Department of Housing & Urban Development | 10,342 | 305 | 165 | 54.10 | 48 | 15.74 | 66 | 20 | 30.30 | 417 | 34 | 8.15 | 32 | 7.67 | 34 | 19 | 55.88 |
| Federal Emergency Management Agency | 8,420 | 50 | 8 | 16.00 | 8 | 16.00 | 8 | 6 | 75.00 | 105 | 3 | 2.86 | 1 | 0.95 | 1 | 1 | 100.00 |
| Smithsonian Institution | 6,335 | 37 | 14 | 37.84 | 0 | 0.00 | 2 | 0 | 0.00 | 56 | 2 | 3.57 | 2 | 3.57 | 2 | 2 | 100.00 |
| Defense Information Systems Agency | 6,063 | 29 | 9 | 31.03 | 6 | 20.69 | 6 | 4 | 66.67 | 32 | 11 | 34.38 | 10 | 31.25 | 10 | 7 | 70.00 |
| Federal Deposit Insurance Corporation | 5,605 | 56 | 50 | 89.29 | 12 | 21.43 | 10 | 5 | 50.00 | 206 | 17 | 8.25 | 9 | 4.37 | 12 | 5 | 41.67 |
| Department of Education | 4,845 | 116 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 78 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Defense Office of the Secretary | 4,186 | 48 | 13 | 27.08 | 13 | 27.08 | 13 | 7 | 53.85 | 56 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Defense Contract Audit Agency | 4,137 | 72 | 12 | 16.67 | 2 | 2.78 | 2 | 2 | 100.00 | 113 | 10 | 8.85 | 6 | 5.31 | 6 | 2 | 33.33 |
| Small Business Administration | 3,890 | 37 | 17 | 45.95 | 9 | 24.32 | 10 | 10 | 100.00 | 101 | 4 | 3.96 | 1 | 0.99 | 1 | 1 | 100.00 |
| Office of Personnel Management | 3,684 | 27 | 1 | 3.70 | 1 | 3.70 | 1 | 0 | 0.00 | 55 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| National Archives & Records Administration | 3,134 | 64 | 30 | 46.88 | 17 | 26.56 | 14 | 10 | 71.43 | 78 | 16 | 20.51 | 14 | 17.95 | 1 | 0 | 0.00 |
| Government Printing Office | 3,109 | 66 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 130 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Nuclear Regulatory Commission | 3,036 | 38 | 35 | 92.11 | 5 | 13.16 | 3 | 2 | 66.67 | 36 | 16 | 44.44 | 5 | 13.89 | 3 | 1 | 33.33 |
| Securities and Exchange Commission | 3,031 | 22 | 22 | 100.00 | 4 | 18.18 | 5 | 2 | 40.00 | 47 | 13 | 27.66 | 0 | 0.00 | 0 | 0 | ERR |
| Equal Employment Opportunity Commission | 2,778 | 104 | 41 | 39.42 | 9 | 8.65 | 9 | 5 | 55.56 | 119 | 20 | 16.81 | 7 | 5.88 | 8 | 2 | 25.00 |
| Defense Security Service | 2,640 | 25 | 25 | 100.00 | 0 | 0.00 | 0 | 0 | ERR | 40 | 10 | 25.00 | 10 | 25.00 | 11 | 8 | 72.73 |
| Agency for International Development | 2,179 | 18 | 1 | 5.56 | 0 | 0.00 | 0 | 0 | ERR | 30 | 1 | 3.33 | 1 | 3.33 | 0 | 0 | ERR |
| Federal Communications Commission | 2,018 | 167 | 1 | 0.60 | 1 | 0.60 | 1 | 0 | 0.00 | 21 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| National Labor Relations Board | 1,977 | 56 | 11 | 19.64 | 5 | 8.93 | 5 | 4 | 80.00 | 57 | 2 | 3.51 | 2 | 3.51 | 4 | 0 | 0.00 |
| Broadcasting Board of Governors | 1,872 | 87 | 2 | 2.30 | 2 | 2.30 | 2 | 2 | 100.00 | 69 | 1 | 1.45 | 1 | 1.45 | 1 | 1 | 100.00 |
| Federal Reserve Board | 1,712 | 17 | 12 | 70.59 | 2 | 11.76 | 2 | 0 | 0.00 | 23 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| National Science Foundation | 1,291 | 6 | 5 | 83.33 | 0 | 0.00 | 0 | 0 | ERR | 9 | 5 | 55.56 | 0 | 0.00 | 0 | 0 | ERR |
| Federal Energy Regulatory Commission | 1,258 | 26 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 6 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Defense Inspector General | 1,223 | 44 | 1 | 2.27 | 1 | 2.27 | 1 | 1 | 100.00 | 10 | 4 | 40.00 | 1 | 10.00 | 1 | 1 | 100.00 |
| Railroad Retirement Board | 1,163 | 12 | 5 | 41.67 | 5 | 41.67 | 5 | 3 | 60.00 | 8 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| John F Kennedy Center for the Arts | 1,105 | 2 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 1 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Federal Trade Commission | 1,094 | 39 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 10 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Executive Office of the President Summary** | 1,028 | 6 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 4 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Defense Threat Reduction Agency | 992 | 15 | 10 | 66.67 | 5 | 33.33 | 5 | 3 | 60.00 | 7 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| National Credit Union Administration | 976 | 6 | 1 | 16.67 | 1 | 16.67 | 1 | 1 | 100.00 | 17 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Court Services and Offender Supervision Agency | 920 | 43 | 35 | 81.40 | 1 | 2.33 | 1 | 1 | 100.00 | 26 | 19 | 73.08 | 1 | 3.85 | 2 | 0 | 0.00 |
| Peace Corps | 898 | 10 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 2 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| National Gallery of Art | 859 | 21 | 21 | 100.00 | 4 | 19.05 | 4 | 4 | 100.00 | 15 | 10 | 66.67 | 0 | 0.00 | 0 | 0 | ERR |
| Pension Benefit Guaranty Corporation | 777 | 30 | 30 | 100.00 | 3 | 10.00 | 3 | 1 | 33.33 | 25 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| United States Armed Forces Retirement Home | 731 | 7 | 7 | 100.00 | 1 | 14.29 | 1 | 1 | 100.00 | 18 | 2 | 11.11 | 2 | 11.11 | 2 | 2 | 100.00 |
| Defense Human Resources Activity | 609 | 7 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 15 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Corporation for National Service | 599 | 34 | 6 | 17.65 | 5 | 14.71 | 5 | 4 | 80.00 | 25 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Commodity Futures Trading Commission | 527 | 28 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 8 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Office of Management and Budget | 499 | 3 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 3 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Consumer Product Safety Commission | 480 | 5 | 3 | 60.00 | 3 | 60.00 | 3 | 3 | 100.00 | 7 | 2 | 28.57 | 2 | 28.57 | 2 | 2 | 100.00 |
| National Transportation Safety Board | 438 | 10 | 6 | 60.00 | 0 | 0.00 | 3 | 0 | 0.00 | 11 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Export-Import Bank of the United States | 403 | 30 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 7 | 1 | 14.29 | 1 | 14.29 | 1 | 0 | 0.00 |
| International Trade Commission | 383 | 0 | 0 | ERR | 0 | ERR | 0 | 0 | ERR | 1 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Federal Election Commission | 377 | 2 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 2 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Holocaust Memorial Museum | 363 | 6 | 6 | 100.00 | 1 | 16.67 | 0 | 0 | ERR | 8 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Federal Mediation & Conciliation Service | 292 | 5 | 2 | 40.00 | 2 | 40.00 | 2 | 2 | 100.00 | 6 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| International Boundary & Water Commision | 289 | 15 | 6 | 40.00 | 2 | 13.33 | 2 | 2 | 100.00 | 24 | 4 | 16.67 | 0 | 0.00 | 0 | 0 | ERR |
| Farm Credit Administration | 288 | 8 | 2 | 25.00 | 2 | 25.00 | 2 | 1 | 50.00 | 3 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| United States Tax Court | 238 | 2 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 0 | 0 | ERR | 0 | ERR | 0 | 0 | ERR |
| Merit Systems Protection Board | 231 | 8 | 4 | 50.00 | 4 | 50.00 | 4 | 3 | 75.00 | 9 | 1 | 11.11 | 1 | 11.11 | 1 | 0 | 0.00 |
| Federal Labor Relations Authority | 205 | 2 | 2 | 100.00 | 0 | 0.00 | 0 | 0 | ERR | 1 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Office of Administration | 200 | 1 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 0 | 0 | ERR | 0 | ERR | 0 | 0 | ERR |
| Overseas Private Investment Corporation | 199 | 1 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 1 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Office of U.S. Trade Representative | 194 | 0 | 0 | ERR | 0 | ERR | 0 | 0 | ERR | 0 | 0 | ERR | 0 | ERR | 0 | 0 | ERR |
| National Endowment for the Humanities | 171 | 0 | 0 | ERR | 0 | ERR | 0 | 0 | ERR | 0 | 0 | ERR | 0 | ERR | 0 | 0 | ERR |
| Selective Service System | 166 | 3 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 4 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| National Endowment for the Arts | 159 | 36 | 2 | 5.56 | 1 | 2.78 | 1 | 1 | 100.00 | 1 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Defense Tricare Management Activity | 157 | 0 | 0 | ERR | 0 | ERR | 0 | 0 | ERR | 0 | 0 | ERR | 0 | ERR | 0 | 0 | ERR |
| Office of National Drug Control Policy | 135 | 2 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 1 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Federal Maritime Commission | 130 | 13 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 0 | 0 | ERR | 0 | ERR | 0 | 0 | ERR |
| Federal Housing Finance Board | 117 | 3 | 1 | 33.33 | 0 | 0.00 | 0 | 0 | ERR | 6 | 2 | 33.33 | 2 | 33.33 | 2 | 0 | 0.00 |
| Office of Special Counsel | 108 | 2 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 2 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Federal Retirement Thrift Investment Board | 106 | 0 | 0 | ERR | 0 | ERR | 0 | 0 | ERR | 0 | 0 | ERR | 0 | ERR | 0 | 0 | ERR |
| Defense Nuclear Facilities Safety Board | 96 | 1 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR | 0 | 0 | ERR | 0 | ERR | 0 | 0 | ERR |
| Defense Intelligence Agency* | 0 | 13 | 1 | 7.69 | 1 | 7.69 | 0 | 0 | ERR | 39 | 1 | 2.56 | 1 | 2.56 | 1 | 1 | 100.00 |
| Defense National Imagery and Mapping Agency* | 0 | 86 | 21 | 24.42 | 21 | 24.42 | 21 | 15 | 71.43 | 59 | 18 | 30.51 | 0 | 0.00 | 9 | 9 | 100.00 |
| Central Intelligence Agency* | 0 | 31 | 31 | 100.00 | 3 | 9.68 | 3 | 1 | 33.33 | 39 | 0 | 0.00 | 0 | 0.00 | 0 | 0 | ERR |
| Defense National Security Agency* | 0 | 68 | 4 | 5.88 | 4 | 5.88 | 4 | 2 | 50.00 | 56 | 0 | 0.00 | 1 | 1.79 | 1 | 0 | 0.00 |
| TOTAL | 2,773,058 | 55,441 | 26,185 | 47.23 | 12,800 | 23.09 | 12,886 | 8,017 | 62.21 | 55,039 | 4,040 | 7.34 | 2,116 | 3.84 | 2,111 | 1,251 | 59.26 |
| * The number of full time permanent positions is classified information. | |||||||||||||||||
| ** Department of Defense and Executive Office of the President summary figures represent only those agencies listed. | |||||||||||||||||
This page was last modified on August 6, 2003.