The U.S. Equal Employment Opportunity Commission


FY 2002 EEO Activities - Formal Complaint Resolution Rate 3/28/03

Agency or Department Total Work Force Complaints in Inventory Complaints Offered ADR Offer Rate % Complaints Processed in ADR Participation Rate % Complaints Completing ADR Complaints Resolved Resolution Rate %
Department of Labor 17,079 440 136 30.91 40 9.09 36 36 100.00
Defense National Imagery and Mapping Agency* 0 59 18 30.51 0 0.00 9 9 100.00
Smithsonian Institution 6,335 56 2 3.57 2 3.57 2 2 100.00
Consumer Product Safety Commission 480 7 2 28.57 2 28.57 2 2 100.00
United States Armed Forces Retirement Home 731 18 2 11.11 2 11.11 2 2 100.00
Federal Emergency Management Agency 8,420 105 3 2.86 1 0.95 1 1 100.00
Defense Inspector General 1,223 10 4 40.00 1 10.00 1 1 100.00
Social Security Administration 65,292 1,503 1 0.07 1 0.07 1 1 100.00
Small Business Administration 3,890 101 4 3.96 1 0.99 1 1 100.00
Defense Intelligence Agency* 0 39 1 2.56 1 2.56 1 1 100.00
Broadcasting Board of Governors 1,872 69 1 1.45 1 1.45 1 1 100.00
Department of State 17,457 149 14 9.40 14 9.40 21 19 90.48
Defense Commissary Agency 15,624 343 25 7.29 22 6.41 37 33 89.19
Department of the Army 203,563 2,628 457 17.39 323 12.29 324 275 84.88
Defense Education Activity 17,925 187 4 2.14 4 2.14 6 5 83.33
Defense Finance and Accounting Service 14,869 323 30 9.29 30 9.29 30 24 80.00
Army & Air Force Exchange Service 43,256 272 69 25.37 9 3.31 9 7 77.78
Defense Summary ** 727,648 8,726 1,737 19.91 728 8.34 771 595 77.17
Department of the Treasury 169,399 3,131 169 5.40 93 2.97 90 68 75.56
Defense Security Service 2,640 40 10 25.00 10 25.00 11 8 72.73
Department of Commerce 38,401 925 169 18.27 11 1.19 7 5 71.43
Department of the Air Force 139,782 1,320 840 63.64 201 15.23 215 153 71.16
Defense Information Systems Agency 6,063 32 11 34.38 10 31.25 10 7 70.00
Department of the Navy 197,522 2,389 197 8.25 78 3.26 79 53 67.09
Defense National Guard Bureau 41,797 151 15 9.93 3 1.99 3 2 66.67
General Services Administration 14,447 306 56 18.30 7 2.29 7 4 57.14
Department of Housing & Urban Development 10,342 417 34 8.15 32 7.67 34 19 55.88
Defense Logistics Agency 21,872 437 38 8.70 27 6.18 27 15 55.56
National Aeronautics & Space Administration 17,933 138 38 27.54 30 21.74 26 14 53.85
United States Postal Service 854,376 20,958 876 4.18 684 3.26 654 335 51.22
Tennessee Valley Authority 13,444 171 2 1.17 2 1.17 2 1 50.00
Environmental Protection Agency 18,735 254 2 0.79 2 0.79 2 1 50.00
Department of the Interior 79,482 942 22 2.34 16 1.70 13 6 46.15
Department of Transportation 102,652 1,563 139 8.89 54 3.45 49 22 44.90
Department of Agriculture 114,978 2,875 165 5.74 160 5.57 153 66 43.14
Federal Deposit Insurance Corporation 5,605 206 17 8.25 9 4.37 12 5 41.67
Department of Veterans Affairs 222,985 6,286 24 0.38 17 0.27 24 8 33.33
Defense Contract Audit Agency 4,137 113 10 8.85 6 5.31 6 2 33.33
Nuclear Regulatory Commission 3,036 36 16 44.44 5 13.89 3 1 33.33
Equal Employment Opportunity Commission 2,778 119 20 16.81 7 5.88 8 2 25.00
Department of Energy 14,928 291 3 1.03 3 1.03 8 2 25.00
Department of Health and Human Services 66,723 820 114 13.90 15 1.83 13 3 23.08
Department of Justice 130,763 3,627 198 5.46 155 4.27 157 29 18.47
National Labor Relations Board 1,977 57 2 3.51 2 3.51 4 0 0.00
Defense Contract Management Agency 11,335 249 8 3.21 2 0.80 2 0 0.00
Court Services and Offender Supervision Agency 920 26 19 73.08 1 3.85 2 0 0.00
Federal Housing Finance Board 117 6 2 33.33 2 33.33 2 0 0.00
Defense National Security Agency* 0 56 0 0.00 1 1.79 1 0 0.00
National Archives & Records Administration 3,134 78 16 20.51 14 17.95 1 0 0.00
Merit Systems Protection Board 231 9 1 11.11 1 11.11 1 0 0.00
Export-Import Bank of the United States 403 7 1 14.29 1 14.29 1 0 0.00
Federal Labor Relations Authority 205 1 0 0.00 0 0.00 0 0 ERR
Federal Energy Regulatory Commission 1,258 6 0 0.00 0 0.00 0 0 ERR
Office of National Drug Control Policy 135 1 0 0.00 0 0.00 0 0 ERR
Federal Election Commission 377 2 0 0.00 0 0.00 0 0 ERR
Holocaust Memorial Museum 363 8 0 0.00 0 0.00 0 0 ERR
Department of Education 4,845 78 0 0.00 0 0.00 0 0 ERR
Federal Mediation & Conciliation Service 292 6 0 0.00 0 0.00 0 0 ERR
National Credit Union Administration 976 17 0 0.00 0 0.00 0 0 ERR
Selective Service System 166 4 0 0.00 0 0.00 0 0 ERR
Office of Management and Budget 499 3 0 0.00 0 0.00 0 0 ERR
International Trade Commission 383 1 0 0.00 0 0.00 0 0 ERR
Office of Administration 200 0 0 ERR 0 ERR 0 0 ERR
National Endowment for the Humanities 171 0 0 ERR 0 ERR 0 0 ERR
Federal Maritime Commission 130 0 0 ERR 0 ERR 0 0 ERR
Defense Tricare Management Activity 157 0 0 ERR 0 ERR 0 0 ERR
Office of U.S. Trade Representative 194 0 0 ERR 0 ERR 0 0 ERR
Federal Retirement Thrift Investment Board 106 0 0 ERR 0 ERR 0 0 ERR
Government Printing Office 3,109 130 0 0.00 0 0.00 0 0 ERR
Federal Trade Commission 1,094 10 0 0.00 0 0.00 0 0 ERR
Office of Special Counsel 108 2 0 0.00 0 0.00 0 0 ERR
United States Tax Court 238 0 0 ERR 0 ERR 0 0 ERR
Defense Nuclear Facilities Safety Board 96 0 0 ERR 0 ERR 0 0 ERR
National Endowment for the Arts 159 1 0 0.00 0 0.00 0 0 ERR
Office of Personnel Management 3,684 55 0 0.00 0 0.00 0 0 ERR
Defense Office of the Secretary 4,186 56 0 0.00 0 0.00 0 0 ERR
Pension Benefit Guaranty Corporation 777 25 0 0.00 0 0.00 0 0 ERR
Federal Reserve Board 1,712 23 0 0.00 0 0.00 0 0 ERR
National Transportation Safety Board 438 11 0 0.00 0 0.00 0 0 ERR
Central Intelligence Agency* 0 39 0 0.00 0 0.00 0 0 ERR
Securities and Exchange Commission 3,031 47 13 27.66 0 0.00 0 0 ERR
Agency for International Development 2,179 30 1 3.33 1 3.33 0 0 ERR
National Gallery of Art 859 15 10 66.67 0 0.00 0 0 ERR
International Boundary & Water Commision 289 24 4 16.67 0 0.00 0 0 ERR
National Science Foundation 1,291 9 5 55.56 0 0.00 0 0 ERR
Overseas Private Investment Corporation 199 1 0 0.00 0 0.00 0 0 ERR
Farm Credit Administration 288 3 0 0.00 0 0.00 0 0 ERR
Defense Threat Reduction Agency 992 7 0 0.00 0 0.00 0 0 ERR
Corporation for National Service 599 25 0 0.00 0 0.00 0 0 ERR
Railroad Retirement Board 1,163 8 0 0.00 0 0.00 0 0 ERR
Defense Human Resources Activity 609 15 0 0.00 0 0.00 0 0 ERR
John F Kennedy Center for the Arts 1,105 1 0 0.00 0 0.00 0 0 ERR
Federal Communications Commission 2,018 21 0 0.00 0 0.00 0 0 ERR
Peace Corps 898 2 0 0.00 0 0.00 0 0 ERR
Commodity Futures Trading Commission 527 8 0 0.00 0 0.00 0 0 ERR
Executive Office of the President Summary** 1,028 4 0 0.00 0 0.00 0 0 ERR
TOTAL 2,773,058 55,039 4,040 7.34 2,116 3.84 2,111 1,251 59.26
* The number of full time permanent positions is classified information.
** Department of Defense and Executive Office of the President summary figures represent only those agencies listed.

This page was last modified on January 7, 2005.

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