The U.S. Equal Employment Opportunity Commission


FY 2005 ADR Usage in Formal Complaint Stage - Work Force

Agency Name Total Work Force Complaint Workload Number Complaints Offered ADR % Offer Rate Complaints Offered ADR of Complaint Workload Total Complaints Accepted into ADR % Election Rate Complaints Accepted of Complaints Offered ADR % Participation Rate Complaints Accepted of Complaint Workload Number ADR Closures Number ADR Settlements Number ADR Withdrawals Total Number ADR Resolutions % ADR Resolution Rate
U.S. Postal Service 800,742 15,493 39 0.25% 36 92.31% 0.23% 45 25 0 25 55.56%
Department of Veterans Affairs 230,577 4,828 130 2.69% 73 56.15% 1.51% 83 40 18 58 69.88%
Department of the Army 225,612 2,430 287 11.81% 203 70.73% 8.35% 205 133 6 139 67.80%
Department of the Navy 187,535 1,381 22 1.59% 17 77.27% 1.23% 27 25 0 25 92.59%
Department of Homeland Security 157,522 3,754 561 14.94% 56 9.98% 1.49% 42 12 5 17 40.48%
Department of the Air Force 133,915 1,264 342 27.06% 196 57.31% 15.51% 209 159 6 165 78.95%
Department of the Treasury 123,454 1,648 168 10.19% 21 12.50% 1.27% 20 13 0 13 65.00%
Department of Agriculture 120,047 1,970 65 3.30% 30 46.15% 1.52% 32 17 0 17 53.13%
Department of Justice 106,982 1,533 190 12.39% 26 13.68% 1.70% 24 15 1 16 66.67%
Department of the Interior 76,268 773 17 2.20% 15 88.24% 1.94% 15 11 0 11 73.33%
Social Security Administration 66,463 1,341 340 25.35% 27 7.94% 2.01% 29 12 1 13 44.83%
Department of Health and Human Services 64,643 622 48 7.72% 16 33.33% 2.57% 11 3 3 6 54.55%
Defense National Guard Bureau 59,129 141 31 21.99% 14 45.16% 9.93% 14 10 0 10 71.43%
Department of Transportation 55,604 1,070 34 3.18% 34 100.00% 3.18% 36 16 0 16 44.44%
Department of Commerce 41,548 549 72 13.11% 12 16.67% 2.19% 12 5 0 5 41.67%
Defense Army and Air Force Exchange 36,461 271 112 41.33% 52 46.43% 19.19% 54 42 6 48 88.89%
Defense Logistics Agency 20,650 305 52 17.05% 44 84.62% 14.43% 43 38 4 42 97.67%
National Aeronautics and Space Administration 18,891 110 23 20.91% 8 34.78% 7.27% 13 12 0 12 92.31%
Department of State 18,580 156 76 48.72% 17 22.37% 10.90% 7 6 1 7 100.00%
Environmental Protection Agency 17,631 201 1 0.50% 1 100.00% 0.50% 1 0 1 1 100.00%
Defense Dependent Education Activity 17,570 70 5 7.14% 2 40.00% 2.86% 1 0 0 0 0.00%
Defense Commissary Agency 15,923 306 100 32.68% 29 29.00% 9.48% 32 19 4 23 71.88%
Department of Labor 15,490 394 143 36.29% 43 30.07% 10.91% 45 32 0 32 71.11%
Department of Energy 15,030 162 56 34.57% 18 32.14% 11.11% 16 13 1 14 87.50%
Defense Finance and Accounting Service 13,483 206 46 22.33% 19 41.30% 9.22% 18 8 1 9 50.00%
General Services Administration 12,812 171 18 10.53% 8 44.44% 4.68% 8 3 2 5 62.50%
Tennessee Valley Authority 12,703 172 1 0.58% 1 100.00% 0.58% 1 0 0 0 0.00%
Defense Contract Management Agency 10,842 117 13 11.11% 13 100.00% 11.11% 14 11 0 11 78.57%
Department of Housing and Urban Development 9,554 295 32 10.85% 25 78.13% 8.47% 18 5 1 6 33.33%
Defense Office of the Secretary 6,135 77 1 1.30% 1 100.00% 1.30% 1 0 0 0 0.00%
Smithsonian Institution 6,058 52 2 3.85% 2 100.00% 3.85% 2 2 0 2 100.00%
Office of Personnel Management 5,183 139 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Defense Information Systems Agency 5,041 33 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Federal Deposit Insurance Corporation 4,637 97 30 30.93% 12 40.00% 12.37% 12 4 0 4 33.33%
Small Business Administration 4,574 81 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Department of Education 4,436 125 0 0.00% 0 0.00% 0.00% 1 0 0 0 0.00%
Defense Contract Audit Agency 4,142 63 6 9.52% 4 66.67% 6.35% 5 2 0 2 40.00%
Securities and Exchange Commission 3,883 31 1 3.23% 1 100.00% 3.23% 1 0 0 0 0.00%
Nuclear Regulatory Commission 3,309 20 5 25.00% 5 100.00% 25.00% 4 1 1 2 50.00%
National Archives and Records Administration 3,094 25 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Agency for International Development 2,384 43 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Government Printing Office 2,372 89 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Equal Employment Opportunity Commission 2,358 64 26 40.63% 9 34.62% 14.06% 10 4 1 5 50.00%
Federal Communications Commission 2,175 5 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
National Labor Relations Board 1,883 16 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Federal Reserve System--Board of Governors 1,868 7 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Broadcasting Board of Governors 1,762 67 31 46.27% 2 6.45% 2.99% 2 2 0 2 100.00%
National Science Foundation 1,475 4 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Defense Office of the Inspector General 1,381 8 4 50.00% 4 100.00% 50.00% 4 4 0 4 100.00%
Federal Energy Regulatory Commission 1,286 6 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Defense Threat Reduction Agency 1,119 18 9 50.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Court Services and Offender Supervision Agency for the District of Columbia 1,095 11 1 9.09% 1 100.00% 9.09% 1 0 0 0 0.00%
John F. Kennedy Center for the Performing Arts 1,073 5 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Federal Trade Commission 1,017 7 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Railroad Retirement Board 1,013 2 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
National Credit Union Administration 939 13 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Peace Corps 874 11 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
National Gallery of Art 851 7 0 0.00% 0 0.00% 0.00% 1 0 0 0 0.00%
Pension Benefit Guaranty Corporation 814 29 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Defense Human Resource Activity 802 6 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Defense Uniformed Services University 713 2 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Corporation for National and Community Service 581 5 1 20.00% 1 100.00% 20.00% 1 1 0 1 100.00%
Defense Security Service 515 17 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Commodity Futures Trading Commission 511 3 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
EOP - Office of Management and Budget 477 0 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Armed Forces Retirement Home 447 8 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
National Transportation Safety Board 432 16 4 25.00% 1 25.00% 6.25% 1 1 0 1 100.00%
Consumer Product Safety Commission 421 3 2 66.67% 0 0.00% 0.00% 0 0 0 0 0.00%
Holocaust Memorial Museum U.S. 396 3 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Export-Import Bank of the US 395 10 2 20.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Federal Election Commission 389 3 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
International Trade Commission 381 0 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Federal Mediation and Conciliation Service 300 3 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Farm Credit Administration 261 1 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
U.S. Tax Court 234 1 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
International Boundary and Water Commission 225 7 6 85.71% 0 0.00% 0.00% 0 0 0 0 0.00%
Merit Systems Protection Board 225 2 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
EOP - Office of Administration 219 3 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
EOP - Office of the U.S. Trade Representative 202 1 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Overseas Private Investment Corporation 201 2 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
National Endowment for the Arts 161 1 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
National Endowment for the Humanities 160 0 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Federal Labor Relations Authority 159 4 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Selective Service System 146 2 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Federal Housing Finance Board 134 2 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
EOP - National Drug Control Policy 123 1 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Federal Maritime Commission 122 1 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Office of Special Counsel 111 1 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Federal Retirement Thrift Investment Board 92 3 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Defense Nuclear Facilities Safety Board 89 0 0 0.00% 0 0.00% 0.00% 0 0 0 0 0.00%
Central Intelligence Agency 0 40 16 40.00% 2 12.50% 5.00% 2 0 0 0 0.00%
Defense Intelligence Agency 0 28 5 17.86% 5 100.00% 17.86% 5 5 0 5 100.00%
Defense National Geospatial-Intelligence 0 42 14 33.33% 7 50.00% 16.67% 9 1 0 1 11.11%
Defense National Security Agency 0 67 22 32.84% 0 0.00% 0.00% 0 0 0 0 0.00%
                         
Cabinet Level Subtotal 2,581,534 40,224 2,702 6.72% 1,032 38.19% 2.57% 1,048 670 57 727 69.37%
Midsize Agencies Subtotal 143,769 2,225 415 18.65% 59 14.22% 2.65% 66 33 4 37 56.06%
Small Agencies Subtotal 48,213 727 95 13.07% 22 23.16% 3.03% 23 9 2 11 47.83%
Grand Total 2,773,516 43,176 3,212 7.44% 1,113 34.65% 2.58% 1,137 712 63 775 68.16%

This page was last modified on July 24, 2006.

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