The U.S. Equal Employment Opportunity Commission
| Agency or Department | Total Work Force | Complaint Closures | Complaint Closures Offered ADR | % Complaints Closures Offered ADR | Total Complaint Closures Accepted into ADR | %ADR Election of Complaints Offered ADR | % ADR Participation of Complaint Closures | ADR Closures | ADR Settlements | ADR Withdrawals | Total ADR Resolutions | % ADR Resolutions |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Department of Labor | 15,397 | 127 | 127 | 100.00% | 20 | 15.75% | 15.75% | 20 | 9 | 0 | 9 | 45.00% |
| Defense National Security Agency | 0 | 33 | 33 | 100.00% | 1 | 3.03% | 3.03% | 1 | 0 | 0 | 0 | 0.00% |
| Broadcasting Board of Governors | 1,741 | 24 | 24 | 100.00% | 2 | 8.33% | 8.33% | 2 | 0 | 0 | 0 | 0.00% |
| Nuclear Regulatory Commission | 3,482 | 13 | 13 | 100.00% | 4 | 30.77% | 30.77% | 4 | 0 | 1 | 1 | 25.00% |
| Corporation for National and Community Service | 550 | 4 | 4 | 100.00% | 1 | 25.00% | 25.00% | 1 | 1 | 0 | 1 | 100.00% |
| Federal Labor Relations Authority | 142 | 2 | 2 | 100.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| International Trade Commission | 368 | 1 | 1 | 100.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Defense National Guard Bureau | 56,137 | 27 | 26 | 96.30% | 9 | 34.62% | 33.33% | 9 | 6 | 1 | 7 | 77.78% |
| Defense Commissary Agency | 15,923 | 136 | 92 | 67.65% | 35 | 38.04% | 25.74% | 35 | 16 | 17 | 33 | 94.29% |
| Court Services and Offender Supervision Agency for the District of Columbia | 1,133 | 3 | 2 | 66.67% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Social Security Administration | 63,759 | 471 | 278 | 59.02% | 20 | 7.19% | 4.25% | 20 | 7 | 1 | 8 | 40.00% |
| National Transportation Safety Board | 422 | 7 | 4 | 57.14% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Department of Energy | 13,725 | 82 | 45 | 54.88% | 11 | 24.44% | 13.41% | 11 | 5 | 0 | 5 | 45.45% |
| Defense Army and Air Force Exchange | 36,378 | 141 | 77 | 54.61% | 30 | 38.96% | 21.28% | 30 | 29 | 1 | 30 | 100.00% |
| Department of the Air Force | 164,773 | 583 | 299 | 51.29% | 157 | 52.51% | 26.93% | 157 | 126 | 3 | 129 | 82.17% |
| National Aeronautics and Space Administration | 18,697 | 64 | 32 | 50.00% | 24 | 75.00% | 37.50% | 24 | 8 | 0 | 8 | 33.33% |
| Defense Threat Reduction Agency | 1,155 | 12 | 6 | 50.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Armed Forces Retirement Home | 405 | 8 | 4 | 50.00% | 4 | 100.00% | 50.00% | 4 | 3 | 0 | 3 | 75.00% |
| National Credit Union Administration | 948 | 8 | 4 | 50.00% | 1 | 25.00% | 12.50% | 1 | 0 | 0 | 0 | 0.00% |
| Holocaust Memorial Museum U.S. | 404 | 2 | 1 | 50.00% | 1 | 100.00% | 50.00% | 1 | 0 | 0 | 0 | 0.00% |
| Federal Deposit Insurance Corporation | 4,568 | 45 | 20 | 44.44% | 9 | 45.00% | 20.00% | 9 | 6 | 0 | 6 | 66.67% |
| Department of Justice | 106,125 | 600 | 230 | 38.33% | 27 | 11.74% | 4.50% | 27 | 15 | 5 | 20 | 74.07% |
| Department of Commerce | 41,600 | 292 | 110 | 37.67% | 11 | 10.00% | 3.77% | 11 | 7 | 0 | 7 | 63.64% |
| Federal Trade Commission | 1,073 | 6 | 2 | 33.33% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Defense National Geospatial-Intelligence | 0 | 16 | 5 | 31.25% | 3 | 60.00% | 18.75% | 3 | 3 | 0 | 3 | 100.00% |
| Department of State | 19,667 | 86 | 25 | 29.07% | 23 | 92.00% | 26.74% | 23 | 12 | 0 | 12 | 52.17% |
| Central Intelligence Agency | 0 | 22 | 6 | 27.27% | 2 | 33.33% | 9.09% | 2 | 0 | 1 | 1 | 50.00% |
| Department of Homeland Security | 168,865 | 1,195 | 320 | 26.78% | 38 | 11.88% | 3.18% | 38 | 13 | 2 | 15 | 39.47% |
| Department of the Army | 222,342 | 1,460 | 385 | 26.37% | 275 | 71.43% | 18.84% | 275 | 188 | 6 | 194 | 70.55% |
| Defense Logistics Agency | 20,478 | 105 | 27 | 25.71% | 24 | 88.89% | 22.86% | 24 | 18 | 1 | 19 | 79.17% |
| Smithsonian Institution | 6,138 | 28 | 7 | 25.00% | 7 | 100.00% | 25.00% | 7 | 6 | 1 | 7 | 100.00% |
| Defense Intelligence Agency | 0 | 4 | 1 | 25.00% | 1 | 100.00% | 25.00% | 1 | 1 | 0 | 1 | 100.00% |
| Federal Communications Commission | 1,854 | 4 | 1 | 25.00% | 1 | 100.00% | 25.00% | 1 | 0 | 0 | 0 | 0.00% |
| Defense Finance and Accounting Service | 13,176 | 98 | 22 | 22.45% | 20 | 90.91% | 20.41% | 20 | 10 | 2 | 12 | 60.00% |
| Equal Employment Opportunity Commission | 2,197 | 30 | 5 | 16.67% | 5 | 100.00% | 16.67% | 5 | 4 | 1 | 5 | 100.00% |
| General Services Administration | 12,290 | 103 | 16 | 15.53% | 6 | 37.50% | 5.83% | 6 | 3 | 0 | 3 | 50.00% |
| Department of Health and Human Services | 64,049 | 316 | 49 | 15.51% | 19 | 38.78% | 6.01% | 19 | 7 | 4 | 11 | 57.89% |
| National Archives and Records Administration | 2,983 | 13 | 2 | 15.38% | 2 | 100.00% | 15.38% | 2 | 2 | 0 | 2 | 100.00% |
| Defense Contract Audit Agency | 4,051 | 41 | 6 | 14.63% | 6 | 100.00% | 14.63% | 6 | 1 | 0 | 1 | 16.67% |
| Department of Defense Education Activity | 17,060 | 36 | 5 | 13.89% | 3 | 60.00% | 8.33% | 3 | 2 | 0 | 2 | 66.67% |
| Department of the Treasury | 121,452 | 592 | 79 | 13.34% | 12 | 15.19% | 2.03% | 12 | 9 | 0 | 9 | 75.00% |
| Department of Housing and Urban Development | 9,364 | 143 | 19 | 13.29% | 18 | 94.74% | 12.59% | 18 | 10 | 1 | 11 | 61.11% |
| Securities and Exchange Commission | 3,602 | 16 | 2 | 12.50% | 2 | 100.00% | 12.50% | 2 | 0 | 0 | 0 | 0.00% |
| Small Business Administration | 6,280 | 29 | 3 | 10.34% | 3 | 100.00% | 10.34% | 3 | 1 | 0 | 1 | 33.33% |
| Department of Veterans Affairs | 238,228 | 1,887 | 167 | 8.85% | 118 | 70.66% | 6.25% | 118 | 99 | 8 | 107 | 90.68% |
| Department of Agriculture | 104,299 | 577 | 46 | 7.97% | 29 | 63.04% | 5.03% | 29 | 21 | 1 | 22 | 75.86% |
| Agency for International Development | 2,406 | 13 | 1 | 7.69% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Tennessee Valley Authority | 12,600 | 85 | 6 | 7.06% | 6 | 100.00% | 7.06% | 6 | 3 | 0 | 3 | 50.00% |
| Pension Benefit Guaranty Corporation | 848 | 15 | 1 | 6.67% | 1 | 100.00% | 6.67% | 1 | 0 | 0 | 0 | 0.00% |
| Defense Contract Management Agency | 9,922 | 55 | 3 | 5.45% | 3 | 100.00% | 5.45% | 3 | 3 | 0 | 3 | 100.00% |
| Department of Transportation | 53,864 | 408 | 21 | 5.15% | 19 | 90.48% | 4.90% | 19 | 11 | 0 | 11 | 57.89% |
| Department of the Interior | 74,577 | 251 | 11 | 4.38% | 1 | 9.09% | 0.40% | 1 | 1 | 0 | 1 | 100.00% |
| Department of the Navy | 192,412 | 664 | 18 | 2.71% | 9 | 50.00% | 1.36% | 9 | 5 | 0 | 5 | 55.56% |
| U.S. Postal Service | 795,850 | 7,785 | 42 | 0.54% | 34 | 80.95% | 0.44% | 34 | 7 | 0 | 7 | 20.59% |
| Environmental Protection Agency | 18,367 | 84 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Department of Education | 4,353 | 61 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Office of Personnel Management | 5,335 | 45 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Government Printing Office | 2,238 | 44 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Defense, Washington Headquarters Services | 6,525 | 34 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Defense Information Systems Agency | 5,097 | 19 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Export-Import Bank of the US | 376 | 7 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| International Boundary and Water Commission | 241 | 6 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Defense Human Resources Activity | 895 | 5 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Consumer Product Safety Commission | 403 | 4 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Federal Reserve System--Board of Governors | 1,862 | 4 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| National Labor Relations Board | 1,858 | 4 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Commodity Futures Trading Commission | 466 | 3 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Defense Office of the Inspector General | 1,396 | 3 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Defense Security Service | 545 | 3 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Federal Election Commission | 356 | 3 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Federal Energy Regulatory Commission | 1,335 | 3 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Peace Corps | 894 | 3 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Defense Uniformed Services University | 725 | 2 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Farm Credit Administration | 256 | 2 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| National Science Foundation | 1,529 | 2 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Overseas Private Investment Corporation | 199 | 2 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Federal Housing Finance Board | 135 | 1 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Federal Maritime Commission | 124 | 1 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Federal Mediation and Conciliation Service | 280 | 1 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| John F. Kennedy Center for the Performing Arts | 1,325 | 1 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| National Endowment for the Arts | 162 | 1 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| National Gallery of Art | 912 | 1 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Office of Special Counsel | 113 | 1 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| U.S. Tax Court | 230 | 1 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Defense Nuclear Facilities Safety Board | 86 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| EOP - National Drug Control Policy | 0 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| EOP - Office of Administration | 0 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| EOP - Office of Management and Budget | 0 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| EOP - Office of the U.S. Trade Representative | 0 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Federal Retirement Thrift Investment Board | 66 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Merit Systems Protection Board | 230 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| National Endowment for the Humanities | 175 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Railroad Retirement Board | 999 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Selective Service System | 160 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0 | 0 | 0.00% |
| Cabinet Level Subtotal | 2,600,491 | 17,879 | 2,296 | 12.84% | 956 | 41.64% | 5.35% | 956 | 634 | 52 | 686 | 71.76% |
| Midsize Agencies Subtotal | 142,699 | 909 | 362 | 39.82% | 75 | 20.72% | 8.25% | 75 | 34 | 2 | 36 | 48.00% |
| Small Agencies Subtotal | 46,817 | 331 | 79 | 23.87% | 26 | 32.91% | 7.85% | 26 | 10 | 3 | 13 | 50.00% |
| Grand Total | 2,790,007 | 19,119 | 2,737 | 14.32% | 1,057 | 38.62% | 5.53% | 1,057 | 678 | 57 | 735 | 69.54% |
* Total work force numbers do not include employees not reported for national security reasons.