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Court Services and Offender Supervision Agency (CSOSA)

Contact: LaVale Jenkins
Director, ADR
202-442-1691
Email: levale.jenkins@csosa.gov
Fiscal Year 2006 2007 2008 2009
Size of Work Force 1,133 1,152 1,196 1,231
Pre-Complaint Process
Completed/Ended Counselings 11 11 11 15
Offered ADR 4 0 4 15
Processed and Completed (Participations) 3 0 0 3
Resolutions (Settlements and Withdrawals) 0 0 0 3
Formal Complaint Process
Complaint Clousure 3 2 4 16
Offered ADR 2 0 4 0
Processed and Completed (Participations) 0 0 0 0
Resolutions (Settlement and Withdrawals) 0 0 0 0

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 794 850 920 1006 1055 1095
Pre-Complaint Process
Completed Counselings 15 42 43 25 10 6
Offered ADR N/A N/A 35 19 10 6
Processed in ADR 1 2 1 5 5 5
Completed ADR 1 2 1 4 5 4
Resolved Disputes 1 1 1 2 3 2
Formal Complaint Process
Complaints Filed 1 7 20 5 6 4
Complaints in Inventory 1 8 26 24 21 11
Offered ADR N/A N/A 19 8 6 1
Processed in ADR N/A 1 1 2 1 1
Completed ADR 0 0 2 2 2 1
Resolved Disputes 0 0 0 0 2 0