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Defense Army & Air Force Exchange Service (AAFES)

Contact: H.C. Johnson ,
Counseling/AE Manager
(214) 312-3466
Email: johnsonhc.@aafes.com
Fiscal Year 2006 2007 2008 2009
Size of Work Force 36,378 34,269 35,277 35,409
Pre-Complaint Process
Completed/Ended Counselings 507 410 396 392
Offered ADR 500 410 396 392
Processed and Completed (Participations) 76 51 75 88
Resolutions (Settlements and Withdrawals) 22 38 55 60
Formal Complaint Process
Complaint Closures 141 119   83
Offered ADR 77 89   52
Processed and Completed (Participations) 30 40   30
Resolutions (Settlements and Withdrawals) 30 30   15

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 44,401 43,447 43,256 37,973 38,274 36,461
Pre-Complaint Process
Completed Counselings 451 412 273 397 309 588
Offered ADR N/A N/A 281 397 309 498
Processed in ADR 11 57 53 50 54 83
Completed ADR 11 45 49 62 51 78
Resolved Disputes 8 31 27 44 33 44
Formal Complaint Process
Complaints Filed 155 110 111 107 123 138
Complaints in Inventory 392 346 272 274 306 271
Offered ADR N/A N/A 69 48 68 112
Processed in ADR N/A 0 9 6 55 52
Completed ADR 0 0 9 6 51 54
Resolved Disputes 0 0 7 1 37 48