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Federal Sector ADR: Defense Army & Air Force Exchange Service (AAFES)

Defense Army & Air Force Exchange Service (AAFES)

Contact:

H.C. Johnson ,
Counseling/AE Manager
(214) 312-3466
Email: johnsonhc.@aafes.com

Fiscal Year	2006	2007	2008	2009
Size of Work Force	36,378	34,269	35,277	35,409
Pre-Complaint Process
Completed/Ended Counselings	507	410	396	392
Offered ADR	500	410	396	392
Processed and Completed (Participations)	76	51	75	88
Resolutions (Settlements and Withdrawals)	22	38	55	60
Formal Complaint Process
Complaint Closures	141	119		83
Offered ADR	77	89		52
Processed and Completed (Participations)	30	40		30
Resolutions (Settlements and Withdrawals)	30	30		15

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year	2000	2001	2002	2003	2004	2005
Size of Work Force	44,401	43,447	43,256	37,973	38,274	36,461
Pre-Complaint Process
Completed Counselings	451	412	273	397	309	588
Offered ADR	N/A	N/A	281	397	309	498
Processed in ADR	11	57	53	50	54	83
Completed ADR	11	45	49	62	51	78
Resolved Disputes	8	31	27	44	33	44
Formal Complaint Process
Complaints Filed	155	110	111	107	123	138
Complaints in Inventory	392	346	272	274	306	271
Offered ADR	N/A	N/A	69	48	68	112
Processed in ADR	N/A	0	9	6	55	52
Completed ADR	0	0	9	6	51	54
Resolved Disputes	0	0	7	1	37	48