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Defense Commissary Agency (DCA)

Contact: Ray P. Andrade
Discrimination Complaints Manager
(804) 734-8000 Ext. 4-8
Fiscal Year 2006 2007 2008 2009
Size of Work Force 15,923 15,714 15,714 15,756
Pre-Complaint Process
Completed/Ended Counselings 175 136 87 198
Offered ADR 110 64 39 30
Processed and Completed (Participations) 45 35 26 23
Resolutions (Settlements and Withdrawals) 14 16 8 12
Formal Complaint Process
Complaint Closures 136 91 75 87
Offered ADR 92 13 11 14
Processed and Completed (Participations) 35 12 11 13
Resolutions (Settlements and Withdrawals) 33 5 7 6

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 15,141 16,548 15,624 15,590 15,724 15,923
Pre-Complaint Process
Completed Counselings 325 255 249 292 222 234
Offered ADR N/A N/A 42 164 140 140
Processed in ADR 35 62 38 41 62 62
Completed ADR 35 32 72 41 60 62
Resolved Disputes 21 28 64 24 42 39
Formal Complaint Process
Complaints Filed 170 134 139 160 157 136
Complaints in Inventory 373 369 343 368 353 306
Offered ADR N/A N/A 25 141 148 100
Processed in ADR N/A 68 22 66 84 29
Completed ADR 21 31 37 84 83 32
Resolved Disputes 17 24 33 65 42 23