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Department of Defense Education Activity (DODEA)

Contact: Archie Turner
ADR Program Manager
(703) 588-3234
Fiscal Year 2006 2007 2008
Size of Work Force 17,060 15,994 15,354
Pre-Complaint Process
Completed/Ended Counselings 64 100 89
Offered ADR 14 22 87
Processed and Completed (Participations) 7 15 18
Resolutions (Settlements and Withdrawals) 5 5 9
Formal Complaint Process
Complaint Closures 36 37 46
Offered ADR 5 2 8
Processed and Completed (Participations) 3 2 7
Resolutions (Settlements and Withdrawals) 2 1 2

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 17,260 17,800 17,925 17,300 17,691 17,570
Pre-Complaint Process
Completed Counselings 77 54 177 73 112 66
Offered ADR N/A N/A 16 4 90 12
Processed in ADR 18 15 15 3 52 10
Completed ADR 18 15 15 3 52 10
Resolved Disputes 10 14 12 3 52 0
Formal Complaint Process
Complaints Filed 77 50 52 31 36 27
Complaints in Inventory 141 186 187 163 143 70
Offered ADR N/A N/A 4 3 10 5
Processed in ADR N/A 15 4 3 0 2
Completed ADR 1 15 6 3 0 1
Resolved Disputes 1 2 5 3 0 0