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Defense Finance and Accounting Service (DFAS)

Contact: Bobbie Giddens
EEO Complaints Manager
(317) 510-2170
Email: bobbie.giddens@dfas.mil
Fiscal Year 2006 2007 2008 2009
Size of Work Force 13,176 12,571 12,033 12,303
Pre-Complaint Process
Completed/Ended Counselings 147 147 118 99
Offered ADR 91 80 49 26
Processed and Completed (Participations) 53 50 31 22
Resolutions (Settlements and Withdrawals) 29 30 21 14
Formal Complaint Process
Complaint Closures 98 65 82 54
Offered ADR 22 9 15 11
Processed and Completed (Participations) 20 7 9 8
Resolutions (Settlements and Withdrawals) 12 5 3 1

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 18,178 16,178 14,869 14,193 13,638 13,483
Pre-Complaint Process
Completed Counselings 184 149 241 215 184 175
Offered ADR N/A N/A 0 0 202 105
Processed in ADR 33 11 0 0 21 33
Completed ADR 34 11 0 0 20 27
Resolved Disputes 8 5 0 0 12 20
Formal Complaint Process
Complaints Filed 139 117 147 118 99 84
Complaints in Inventory 401 331 323 299 289 206
Offered ADR N/A N/A 30 23 17 46
Processed in ADR N/A 13 30 22 13 19
Completed ADR 15 13 30 19 16 18
Resolved Disputes 12 6 24 10 12 9