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Defense Logistics Agency (DLA)

Contact: Beth Lagana, Esq.,
Associate General Counsel
614-692-1859
Email: beth.lagana@dla.mil
Fiscal Year 2006 2007 2008 2009
Size of Work Force 20,478 19,166 25,240 22,252
Pre-Complaint Process
Completed/Ended Counselings 351 204 214 256
Offered ADR 274 143 119 149
Processed and Completed (Participations) 77 79 62 73
Resolutions (Settlements and Withdrawals) 52 38 48 55
Formal Complaint Process
Complaint Closures 105 89 128 106
Offered ADR 27 29 24 21
Processed and Completed (Participations) 24 29 18 18
Resolutions (Settlements and Withdrawals) 19 21 2 12

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 22,724 22,070 21,872 21,262 21,435 20,650
Pre-Complaint Process
Completed Counselings 585 656 687 518 482 516
Offered ADR N/A N/A 522 519 502 499
Processed in ADR 91 69 53 56 78 51
Completed ADR 92 59 59 58 77 48
Resolved Disputes 69 34 41 49 65 43
Formal Complaint Process
Complaints Filed 116 178 181 167 140 134
Complaints in Inventory 357 378 437 415 372 305
Offered ADR N/A N/A 38 63 39 52
Processed in ADR N/A 39 27 20 36 44
Completed ADR 19 40 27 20 36 43
Resolved Disputes 16 28 15 12 27 42