Skip top navigation Skip to content

print   email  Share

Defense National Security Agency (NSA)

Contact: William Metzler, ADR Program Director
240-373-2609
Email: whmetzl@nsa.gov
Fiscal Year 2006 2007 2008 2009
Size of Work Force N/A N/A N/A N/A
Pre-Complaint Process
Completed/Ended Counselings 74 63 71 83
Offered ADR 74 63 61 77
Processed and Completed (Participations) 6 10 9 5
Resolutions (Settlements and Withdrawals) 2 4 2 0
Formal Complaint Process
Complaint Closures 33 29 22 31
Offered ADR 33 18 21 21
Processed and Completed (Participations) 1 0 2 5
Resolutions (Settlements and Withdrawals) 0 0 2 <0/td>

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force N/A N/A N/A N/A N/A N/A
Pre-Complaint Process
Completed Counselings 86 73 68 65 60 71
Offered ADR N/A N/A 4 60 67 60
Processed in ADR 1 3 4 5 0 2
Completed ADR 1 3 4 5 0 2
Resolved Disputes 0 2 2 3 0 2
Formal Complaint Process
Complaints Filed 29 35 23 30 23 32
Complaints in Inventory 74 84 56 56 55 67
Offered ADR N/A N/A 0 0 0 22
Processed in ADR N/A 0 1 0 0 0
Completed ADR 0 0 1 0 0 0
Resolved Disputes 0 0 0 0 0 0