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Corporation for National and Community Service (CNS)

Contact: John Rogers
Employee Relations Specialist
Email: jrogers@cns.gov
Fiscal Year 2006 2007 2008 2009
Size of Work Force 550 580 561 581
Pre-Complaint Process
Completed/Ended Counselings 10 10 12 8
Offered ADR 10 4 11 5
Processed and Completed (Participations) 1 1 1 0
Resolutions (Settlements and Withdrawals) 0 1 1 0
Formal Complaint Process
Complaint Clousure 4 4 1 1
Offered ADR 4 0 0 0
Processed and Completed (Participations) 1 0 0 0
Resolutions (Settlement and Withdrawals) 1 0 0 0

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 634 578 599 581 601 581
Pre-Complaint Process
Completed Counselings 33 22 34 12 14 9
Offered ADR N/A N/A 6 1 2 8
Processed in ADR 14 4 5 1 2 3
Completed ADR 14 4 5 1 2 3
Resolved Disputes 5 1 4 0 1 1
Formal Complaint Process
Complaints Filed 18 11 10 8 3 3
Complaints in Inventory 38 38 25 21 19 5
Offered ADR N/A N/A 0 2 0 1
Processed in ADR N/A 0 0 2 0 1
Completed ADR 0 0 0 2 0 1
Resolved Disputes 0 0 0 1 0 1