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Department of State

Contact: Jacqueline A. Canton
Chief, Intake and Resolution
(202) 647-9295
Email: cantonja@state.gov
Fiscal Year 2006 2007 2008 2009
Size of Work Force 19,667 24,571 21,135 24,714
Pre-Complaint Process
Completed/Ended Counselings 169 172 191 211
Offered ADR 168 137 164 211
Processed and Completed (Participations) 34 24 36 34
Resolutions (Settlements and Withdrawals) 21 6 19 10
Formal Complaint Process
Complaint Closures 86 73 80 134
Offered ADR 25 6 77 7
Processed and Completed (Participations) 23 6 10 7
Resolutions (Settlements and Withdrawals) 12 1 6 1

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 19,658 16,396 17,457 17,638 28,716 18,580
Pre-Complaint Process
Completed Counselings 225 217 212 276 90 98
Offered ADR N/A N/A 84 138 29 160
Processed in ADR 3 19 66 32 22 23
Completed ADR 3 19 63 27 30 12
Resolved Disputes 1 17 51 10 12 7
Formal Complaint Process
Complaints Filed 59 48 55 76 77 76
Complaints in Inventory 203 180 149 162 159 156
Offered ADR N/A N/A 14 7 11 76
Processed in ADR N/A 56 14 3 10 17
Completed ADR 3 32 21 3 10 7
Resolved Disputes 1 30 19 1 6 7