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Department of Education

Contact: Frank Furey, Director of Informal Dispute Resolution Center
Office of Hearing and Appeals (OHA)
(202) 619-9701
Email: frank.furey@ed.gov
Fiscal Year 2006 2007 2008 2009
Size of Work Force 4,353 4,327 4,344 4,226
Pre-Complaint Process
Completed/Ended Counselings 92 86 86 64
Offered ADR 92 77 83 23
Processed and Completed (Participations) 7 9 9 4
Resolutions (Settlements and Withdrawals) 5 9 6 1
Formal Complaint Process
Complaint Closures 61 41 50 19
Offered ADR 0 0 0 18
Processed and Completed (Participations) 0 0 0 7
Resolutions (Settlements and Withdrawals) 0 0 0 1

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 4,736 4,852 4,845 4,702 4,614 4,436
Pre-Complaint Process
Completed Counselings 119 63 116 45 53 86
Offered ADR N/A N/A N/A 0 53 86
Processed in ADR 53 16 N/A 0 2 3
Completed ADR 9 16 N/A 0 2 3
Resolved Disputes 3 14 N/A 0 2 3
Formal Complaint Process
Complaints Filed 23 18 29 27 38 76
Complaints in Inventory 109 91 78 78 79 125
Offered ADR N/A N/A N/A 0 4 0
Processed in ADR N/A 1 N/A 0 4 0
Completed ADR 0 1 N/A 0 3 1
Resolved Disputes 0 0 N/A 0 1 0