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Federal Sector ADR: Department of Health and Human Services (HHS)

Department of Health and Human Services (HHS)

Contact:

Kendrick Gibbs
EEO Director
Office of the Secretary
(202) 205-9420
Email: kendrick.gibbs@hhs.gov

Fiscal Year	2006	2007	2008	2009
Size of Work Force	64,049	63,626	75,294	67,337
Pre-Complaint Process
Completed/Ended Counselings	462	559	672	664
Offered ADR	444	522	592	634
Processed and Completed (Participations)	115	149	146	181
Resolutions (Settlements and Withdrawals)	49	31	35	91
Formal Complaint Process
Complaint Closures	316	274	321	310
Offered ADR	49	55	57	91
Processed and Completed (Participations)	19	22	25	28
Resolutions (Settlements and Withdrawals)	11	4	13	15

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year	2000	2001	2002	2003	2004	2005
Size of Work Force	57,829	65,470	66,723	60,014	64,991	64,643
Pre-Complaint Process
Completed Counselings	689	505	548	541	470	537
Offered ADR	N/A	N/A	373	309	347	517
Processed in ADR	145	112	83	126	133	135
Completed ADR	129	102	80	110	145	137
Resolved Disputes	107	42	42	83	62	48
Formal Complaint Process
Complaints Filed	349	262	274	257	244	290
Complaints in Inventory	1,163	909	820	666	577	622
Offered ADR	N/A	N/A	114	43	32	48
Processed in ADR	N/A	38	15	34	20	16
Completed ADR	8	38	13	34	20	11
Resolved Disputes	5	7	3	13	10	6