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Department of Homeland Security (DHS)

Contact: Mary J. McGoldrick
Acting Deputy Officer
EEOC Programs (202) 254-8224
Email: mary.mcgoldrick@dhs.gov
Fiscal Year 2006 2007 2008 2009
Size of Work Force 168,865 166,082 179,643 189,337
Pre-Complaint Process
Completed/Ended Counselings 2,223 2,240 2,064 2,479
Offered ADR 1,689 1,546 1,033 <1,383/td>
Processed and Completed (Participations)
 955 836 692 737
Resolutions (Settlements and Withdrawals) 408 449 283 374
Formal Complaint Process
Complaint Closures 1,195 997 854 1,118
Offered ADR 320 275 283 285
Processed and Completed (Participations) 38 67 45 35
Resolutions (Settlements and Withdrawals) 15 37 18 26

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 132,612 160,749 157,522
Pre-Complaint Process
Completed Counselings 3251 2447 2,221
Offered ADR 1527 2097 1,870
Processed in ADR 626 768 921
Completed ADR 525 778 906
Resolved Disputes 208 398 498
Formal Complaint Process
Complaints Filed 1412 1254 1,168
Complaints in Inventory 3245 3379 3,754
Offered ADR 85 611 561
Processed in ADR 65 49 56
Completed ADR 39 34 42
Resolved Disputes 16 15 17