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Department of Housing & Urban Development (HUD)

Contact: Dr. Jerry W. Jones, Jr.
Director, Alternative Dispute Resolution Division
(202) 402-7060
Email: jerry.w.jones@hud.gov
Fiscal Year 2006 2007 2008 2009
Size of Work Force 9,364 8,747 8,613 8,906
Pre-Complaint Process
Completed/Ended Counselings 156 140 149 176
Offered ADR 156 140 59 105
Processed and Completed (Participations)
72 69 59 82
Resolutions (Settlements and Withdrawals) 28 15 40 13
Formal Complaint Process
Complaint Closures 143 92 64 71
Offered ADR 19 4 44 0
Processed and Completed (Participations) 18 4 44 0
Resolutions (Settlements and Withdrawals) 11 4 8 0

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 9,843 10,702 10,342 10,435 10,135 9,554
Pre-Complaint Process
Completed Counselings 180 127 305 188 154 156
Offered ADR N/A N/A 165 182 150 152
Processed in ADR 80 57 48 53 37 32
Completed ADR 7 25 66 57 37 30
Resolved Disputes 3 10 20 21 20 22
Formal Complaint Process
Complaints Filed 108 113 134 108 123 105
Complaints in Inventory 392 402 417 386 358 295
Offered ADR N/A N/A 34 39 26 32
Processed in ADR N/A 15 32 35 17 25
Completed ADR 2 13 34 27 23 18
Resolved Disputes 2 12 19 15 15 6