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Department of the Interior

Contact: Elena Gonzalez
Director
Office of Collaborative Action and Dispute Resolution
(202) 327-5352
Email: Elena_Gonzalez@ios.doi.gov
Fiscal Year 2006 2007 2008 2009
Size of Work Force 74,577 74,689 77,958 78,580
Pre-Complaint Process
Completed/Ended Counselings 539 514 497 496
Offered ADR 332 313 341 358
Processed and Completed (Participations) 93 98 102 103
Resolutions (Settlements and Withdrawals) 31 23 55 53
Formal Complaint Process
Complaint Closures 251 240 309 309
Offered ADR 11 44 76 132
Processed and Completed (Participations) 1 25 26 23
Resolutions (Settlements and Withdrawals) 1 19 8 0

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 62,908 76,714 79,482 79,482 77,519 76,268
Pre-Complaint Process
Completed Counselings 1,027 639 1,034 616 568 506
Offered ADR N/A N/A 229 330 359 358
Processed in ADR 204 129 113 94 87 62
Completed ADR 204 75 110 31 99 55
Resolved Disputes 101 35 37 22 56 33
Formal Complaint Process
Complaints Filed 374 361 343 296 326 333
Complaints in Inventory 1,126 1,027 942 901 785 773
Offered ADR N/A N/A 22 137 42 17
Processed in ADR N/A 21 16 64 29 15
Completed ADR 17 18 13 64 32 15
Resolved Disputes 11 9 6 58 12 11