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National Archives & Records Administration (NARA)

Contact: Jean Whyte, Director
Relsolve Program
(301) 837-2089
Email: jean.whyte@nara.gov
Fiscal Year 2006 2007 2008 2009
Size of Work Force 2,983 3,026 3,212 3,488
Pre-Complaint Process
Completed/Ended Counselings 38 22 24 35
Offered ADR 28 10 5 28
Processed and Completed (Participations) 15 10 4 10
Resolutions (Settlements and Withdrawals) 7 3 3 6
Formal Complaint Process
Complaint Closures 13 15 12 8
Offered ADR 2 1 1 1
Processed and Completed (Participations) 2 1 1 1
Resolutions (Settlements and Withdrawals) 2 0 1 0

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 2,844 2,718 3,134 3,086 3,067 3,094
Pre-Complaint Process
Completed Counselings 21 50 64 35 53 38
Offered ADR N/A N/A 30 26 33 28
Processed in ADR 2 13 17 16 22 19
Completed ADR 2 13 14 22 20 18
Resolved Disputes 1 10 10 18 15 15
Formal Complaint Process
Complaints Filed 19 18 37 11 11 10
Complaints in Inventory 62 69 78 77 44 25
Offered ADR N/A N/A 16 2 1 0
Processed in ADR N/A 0 14 2 1 0
Completed ADR 0 0 1 13 1 0
Resolved Disputes 0 0 0 12 1 0