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National Science Foundation (NSF)

Contact: Doris Starkes Complaints Manager
703-292-7327
Email: dstarkes@nsf.gov
Fiscal Year 2006 2007 2008 2009
Size of Work Force 1,529 1,546 1,579 1,579
Pre-Complaint Process
Completed/Ended Counselings 2 7 5 11
Offered ADR 2 7 5 11
Processed and Completed (Participations) 1 0 2 2
Resolutions (Settlements and Withdrawals) 0 0 2 2
Formal Complaint Process
Complaints Clousures 2 5 5 4
Offered ADR 0 0 0 1
Processed and Completed (Participations) 0 0 0 1
Resolutions (Settlements and Withdrawals) 0 0 0 1

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 1,257 1,292 1,291 1,411 1,348 1,475
Pre-Complaint Process
Completed Counselings 10 4 6 7 7 2
Offered ADR N/A N/A 5 7 5 3
Processed in ADR 4 1 0 1 0 2
Completed ADR 4 0 0 1 1 2
Resolved Disputes 1 0 0 0 1 2
Formal Complaint Process
Complaints Filed 4 1 5 6 3 1
Complaints in Inventory 7 8 9 11 11 4
Offered ADR N/A N/A 5 6 3 0
Processed in ADR N/A 0 0 0 1 0
Completed ADR 0 0 0 0 1 0
Resolved Disputes 0 0 0 0 1 0