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Office of Personnel Management (OPM)

Contact: Lorna Lewish, Chief
(202) 606-2460
Email: lorna.lewis@opm.gov
Fiscal Year 2006 2007 2008 2009
Size of Work Force 5,335 5,818 5,878 5,675
Pre-Complaint Process
Completed/Ended Counselings 64 55 53 56
Offered ADR 64 55 0 55
Processed and Completed (Participations) 1 0 0 3
Resolutions (Settlement and Withdrawals) 1 0 0 2
Formal Complaint Process
Complaint Closures 45 40 25 15
Offered ADR 0 0 0 0
Processed and Completed (Participations) 0 0 0 0
Resolutions (Settlement and Withdrawals) 0 0 0 0

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 3,616 3,582 3,684 3,618 3,698 5,183
Pre-Complaint Process
Completed Counselings 31 38 27 56 109 81
Offered ADR N/A N/A 1 13 23 64
Processed in ADR 0 0 1 2 3 0
Completed ADR 0 0 1 0 5 1
Resolved Disputes 0 0 0 0 1 1
Formal Complaint Process
Complaints Filed 35 28 19 28 66 54
Complaints in Inventory 65 63 55 60 109 139
Offered ADR N/A N/A 0 1 0 0
Processed in ADR N/A 5 0 1 0 0
Completed ADR 0 5 0 0 1 0
Resolved Disputes 0 0 0 0 1 0