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Small Business Administration (SBA)

Contact: Sandra L. Winston
Director, EEO
(202) 205-7156
Email: sandra.winston@sba.gov
Fiscal Year 2006 2007 2008 2009
Size of Work Force 6,280 5,030 5,213 5,294
Pre-Complaint Process
Completed/Ended Counselings 71 71 55 53
Offered ADR 26 14 34 30
Processed and Completed (Participations) 15 7 15 20
Resolutions (Settlement and Withdrawals) 4 1 1 13
Formal Complaint Process
Complaint Closures 29 50 48 31
Offered ADR 3 1 1 6
Processed and Completed (Participations) 3 1 1 6
Resolutions (Settlement and Withdrawals) 1 1 0 6

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 4,217 4,247 3,890 3,784 4,464 4,574
Pre-Complaint Process
Completed Counselings 36 49 37 44 54 55
Offered ADR N/A N/A 17 23 29 9
Processed in ADR 14 15 9 13 16 4
Completed ADR 14 19 10 15 13 8
Resolved Disputes 1 10 10 10 6 2
Formal Complaint Process
Complaints Filed 26 30 23 39 23 39
Complaints in Inventory 128 112 101 98 69 81
Offered ADR N/A N/A 4 3 0 0
Processed in ADR N/A 1 1 1 0 0
Completed ADR 1 3 1 1 1 0
Resolved Disputes 0 0 1 1 0 0