Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Federal Sector ADR: Smithsonian Institution

Smithsonian Institution

Contact:

Angela Roybal
Complaint Program/ADR Manager
(202) 633-6422
Email: roybala@si.edu

Fiscal Year	2006	2007	2008	2009
Size of Work Force	6,138	5,999	6,162	6,184
Pre-Complaint Process
Completed/Ended Counselings	44	31	29	25
Offered ADR	44	30	29	25
Processed and Completed (Participations)	9	4	10	14
Resolutions (Settlements and Withdrawals)	5	2	7	8
Formal Complaint Process
Complaint Closures	28	16	19	14
Offered ADR	7	14	8	13
Processed and Completed (Participations)	7	3	8	4
Resolutions (Settlements and Withdrawals)	7	3	8	4

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year	2000	2001	2002	2003	2004	2005
Size of Work Force	6,528	6,489	6,335	6,290	6,248	6,058
Pre-Complaint Process
Completed Counselings	56	34	37	42	36	33
Offered ADR	N/A	N/A	14	12	37	35
Processed in ADR	7	6	0	10	17	2
Completed ADR	8	4	2	10	17	1
Resolved Disputes	8	3	0	7	6	1
Formal Complaint Process
Complaints Filed	27	15	26	21	23	24
Complaints in Inventory	100	68	56	50	56	52
Offered ADR	N/A	N/A	2	2	3	2
Processed in ADR	N/A	0	2	1	3	2
Completed ADR	0	0	2	1	3	2
Resolved Disputes	0	0	2	1	3	2