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Social Security Administration (SSA)

Contact: Richardo Grijalua
ADR Program Manager
(410) 965-7823
Email: ricardo.grijalua@ssa.gov
Fiscal Year 2006 2007 2008 2009
Size of Work Force 63,759 62,220 64,063 67,730
Pre-Complaint Process
Completed/Ended Counselings 753 843 884 913
Offered ADR 610 688 713 775
Processed and Completed (Participations) 131 185 193 351
Resolutions (Settlement and Withdrawals) 560 90 82 87
Formal Complaint Process
Complaint Closures 471 463 320 423
Offered ADR 278 338 227 292
Processed and Completed (Participations) 20 25 27 42
Resolutions (Settlement and Withdrawals) 8 9 14 6

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 64,462 65,596 65,292 66,607 65,758 66,463
Pre-Complaint Process
Completed Counselings 858 869 837 754 725 793
Offered ADR N/A N/A 79 425 712 717
Processed in ADR 26 20 17 103 116 140
Completed ADR 30 20 17 97 104 149
Resolved Disputes 23 12 10 51 53 75
Formal Complaint Process
Complaints Filed 496 544 516 468 459 420
Complaints in Inventory 1,508 1,461 1,503 1,571 1,490 1,341
Offered ADR N/A N/A 1 176 355 340
Processed in ADR N/A 4 1 16 56 27
Completed ADR 0 4 1 13 52 29
Resolved Disputes 0 2 1 5 19 13