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Tennessee Valley Authority (TVA)

Contact: Jerry D. Lewis
Mediation Manager
(865)632-3285
Fiscal Year 2006 2007 2008 2009
Size of Work Force 12,600 11,993 11,550 12,193
Pre-Complaint Process
Completed/Ended Counselings 96 76 83 81
Offered ADR 17 10 16 4
Processed and Completed (Participations) 8 3 6 4
Resolutions (Settlements and Withdrawals) 10 0 4 0
Formal Complaint Process
Complaints Clousures 85 56 54 42
Offered ADR 6 4 0 0
Processed and Completed (Participations) 6 4 0 0
Resolutions (Settlements and Withdrawals) 3 2 0 0

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 13,123 13,415 13,444 13,353 12,742 12,703
Pre-Complaint Process
Completed Counselings 200 139 308 203 130 126
Offered ADR N/A N/A 154 16 36 49
Processed in ADR 25 23 12 15 11 31
Completed ADR 25 19 14 15 8 30
Resolved Disputes 10 10 8 10 7 19
Formal Complaint Process
Complaints Filed 49 59 58 60 53 78
Complaints in Inventory 193 164 171 162 150 172
Offered ADR N/A N/A 2 6 2 1
Processed in ADR N/A 14 2 6 2 1
Completed ADR 7 14 2 6 2 1
Resolved Disputes 3 6 1 2 1 0