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United States Postal Service (USPS)

Contact: Thais E. Mootz
Manager, EEO Compliance and Appeal
(202) 268-7579
Email: thais.e.mootz@usps.gov
Fiscal Year 2006 2007 2008 2009
Size of Work Force 795,850 777,352 759,453 709,194
Pre-Complaint Process
Completed/Ended Counselings 16,954 17,285 18,307 17,079
Offered ADR 15,188 16,034 16,797 14,667
Processed and Completed (Participations) 12,455 13,157 13,560 12,181
Resolutions (Settlement and Withdrawals)utes 6,340 9,795 10,153 9,271
Formal Complaint Process
Complaint Closures 7,785 5,548 6,802 5,952
Offered ADR 42 16 17 10
Processed and Completed (Participations) 34 15 17 10
Resolutions (Settlement and Withdrawals) 7 1 13 3

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 786,516 817,110 854,376 821,881 807,596 807,742
Pre-Complaint Process
Completed Counselings 35,317 21,714 28,258 20,102 19,101 18,349
Offered ADR N/A N/A 13,229 19,547 19,248 16,722
Processed in ADR 14,942 15,782 9,386 15,193 13,815 14,028
Completed ADR 10,354 15,076 9,340 15,831 12,595 14,140
Resolved Disputes 6,122 8,332 5,956 9,553 5,737 6,941
Formal Complaint Process
Complaints Filed 10,553 11,203 9,931 8,487 7,549 6,926
Complaints in Inventory 22,363 21,720 20,958 19,809 18,748 15,493
Offered ADR N/A N/A 876 2,928 202 39
Processed in ADR N/A 742 684 2,502 102 36
Completed ADR 538 671 654 2,492 977 45
Resolved Disputes 280 292 335 753 911 25