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Department of Veterans Affairs

Contact: Tracey Therit
ADR Manager
(202) 501-2800
Email: tracey.therit@va.gov
Fiscal Year 2006 2007 2008 2009
Size of Work Force 238,228 252,661 277,361 295,654
Pre-Complaint Process
Completed/Ended Counselings 3,719 3,694 3,993 4,297
Offered ADR 1,685 2,280 2,964 2,113
Processed and Completed (Participations) 762 1,008 1,755 2,113
Resolutions (Settlements and Withdrawals) 527 462 562 1,027
Formal Complaint Process
Complaint Closures 1,887 1,875 1,863 1,822
Offered ADR 167 139 238 202
Processed and Completed (Participations) 118 86 130 152
Resolutions (Settlements and Withdrawals) 107 65 117 89

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 239,260 225,893 222,985 230,709 235,345 230,577
Pre-Complaint Process
Completed Counselings 6,338 5,328 4,772 4,057 4,129 3,936
Offered ADR N/A N/A 1,367 1,068 940 1,463
Processed in ADR 516 385 237 351 427 676
Completed ADR 516 363 242 326 448 602
Resolved Disputes 127 95 132 191 355 431
Formal Complaint Process
Complaints Filed 2,467 2,147 2,258 2,232 2,220 2,128
Complaints in Inventory 6,468 6,238 6,286 5,394 5,048 4,828
Offered ADR N/A N/A 24 70 96 130
Processed in ADR N/A 72 17 33 61 73
Completed ADR 108 62 24 24 51 83
Resolved Disputes 57 18 8 14 23 58