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Commodity Futures Trading Commission (CFTC)

Contact: Tony Smith, ISN Program manager
(202) 565-0161
Email: tony.smith@hhs.gov
Fiscal Year 2006 2007 2008 2009
Size of Work Force 466 441 483 538
Pre-Complaint Process
Completed/Ended Counselings 73 115 80 134
Offered ADR 0 0 7 1
Processed and Completed (Participations) 0 0 3 1
Resolutions (Settlement and Withdrawals) 0 0 3 0
Formal Complaint Process
Complaint Closures 3 1 1 0
Offered ADR 0 0 0 0
Processed and Completed (Participations) 0 0 0 0
Resolutions (Settlements and Withdrawals) 0 0 0 0

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 510 538 527 536 506 511
Pre-Complaint Process
Completed Counselings 8 15 28 65 100 93
Offered ADR N/A N/A 0 5 100 0
Processed in ADR 4 3 0 5 3 0
Completed ADR 4 0 0 4 4 0
Resolved Disputes 2 0 0 0 3 0
Formal Complaint Process
Complaints Filed 3 3 4 9 1 1
Complaints in Inventory 10 5 8 13 10 3
Offered ADR N/A N/A 0 1 0 0
Processed in ADR N/A 0 0 1 0 0
Completed ADR 1 0 0 1 0 0
Resolved Disputes 0 0 0 1 0 0