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Farm Credit Administration

Contact: Wendy R. Laguarda
Assistant General Counsel
Alternative Dispute Specialist
(703) 883-4234
Email: laguardaw@fca.gov
Fiscal Year 2006 2007 2008 2009
Size of Work Force 256 258 264 275
Pre-Complaint Process
Completed/Ended Counselings 8 5 4 0
Offered ADR 3 4 4 0
Processed and Completed (Participations) 1 1 0 0
Resolutions (Settlements and Withdrawals) 1 0 0 0
Formal Complaint Process
Complaint Closures 2 1 0 0
Offered ADR 0 0 0 0
Processed and Completed (Participations) 0 0 0 0
Resolutions (Settlements and Withdrawals) 0 0 0 0

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 284 275 288 290 286 261
Pre-Complaint Process
Completed Counselings 6 2 8 5 3 1
Offered ADR N/A N/A 2 5 3 1
Processed in ADR 2 0 2 5 2 0
Completed ADR 1 0 2 5 2 0
Resolved Disputes 0 0 1 1 2 0
Formal Complaint Process
Complaints Filed 2 1 1 4 0 0
Complaints in Inventory 7 3 3 5 2 1
Offered ADR N/A N/A 0 0 0 0
Processed in ADR N/A 1 0 0 0 0
Completed ADR 3 1 0 0 0 0
Resolved Disputes 3 1 0 0 0 0