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General Services Administration (GSA)

Contact: Alfred Jackson
ADR Coordinator
(202) 501-0767
Fiscal Year 2006 2007 2008 2009
Size of Work Force 12,290 12,130 12,000 12,503
Pre-Complaint Process
Completed/Ended Counselings 152 125 148 168
Offered ADR 119 113 121 154
Processed and Completed (Participations) 21 41 45 69
Resolutions (Settlements and Withdrawals) 15 16 25 26
Formal Complaint Process
Complaint Closures 103 96 83 74
Offered ADR 16 40 19 10
Processed and Completed (Participations) 6 7 5 9
Resolutions (Settlements and Withdrawals) 3 2 0 1

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 14,213 14,215 14,447 12,800 12,810 12,812
Pre-Complaint Process
Completed Counselings 208 230 265 167 144 144
Offered ADR N/A N/A 171 189 115 116
Processed in ADR 17 25 25 23 27 33
Completed ADR 17 26 27 22 25 33
Resolved Disputes 9 10 13 9 17 17
Formal Complaint Process
Complaints Filed 95 127 112 111 89 68
Complaints in Inventory 297 277 306 259 237 171
Offered ADR N/A N/A 56 74 68 18
Processed in ADR N/A 13 7 6 8 8
Completed ADR 15 14 7 5 9 8
Resolved Disputes 10 9 4 2 4 5