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National Aeronautics & Space Administration (NASA)

Contact: Andrea De Conteau
ADR Program Manager
(202) 358-2180
Email: andrea.m.decoteau@nasa.gov
Fiscal Year 2006 2007 2008 2009
Size of Work Force 18,697 18,520 18,779 18,798
Pre-Complaint Process
Completed/Ended Counselings 108 124 96 71
Offered ADR 89 90 65 11
Processed and Completed (Participations) 26 32 31 11
Resolutions (Settlements and Withdrawals) 19 21 14 1
Formal Complaint Process
Complaint Closures 64 46 54 49
Offered ADR 32 20 21 16
Processed and Completed (Participations) 24 16 14 13
Resolutions (Settlements and Withdrawals) 8 11 8 4

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force 19,138 19,329 17,933 19,313 19,533 18,891
Pre-Complaint Process
Completed Counselings 133 125 106 174 119 59
Offered ADR N/A N/A 36 174 105 64
Processed in ADR 16 17 13 78 10 22
Completed ADR 11 15 15 74 14 16
Resolved Disputes 11 14 3 45 9 4
Formal Complaint Process
Complaints Filed 35 55 57 50 38 36
Complaints in Inventory 135 133 138 132 121 110
Offered ADR N/A N/A 38 50 33 23
Processed in ADR N/A 19 30 18 29 8
Completed ADR 8 19 26 22 18 13
Resolved Disputes 1 12 14 14 10 12