Skip top navigation Skip to content

Print   Email  Share

FY 2008 Complaint Stage ADR Usage - Work Force Size Ranking

Agency or Department Total Work Force Total Complaint Closures Number Complaint Closures Offered ADR % Complaint Closures Offered ADR (Offer Rate) Total Complaint Closures Accepted / Participated in ADR Program % ADR Elections of Offered ADR (Election Rate) % Complaint Closures Accepted into ADR Program (Participation Rate) Number ADR Settlements Number ADR Withdrawals % ADR Resolutions (Resolution Rate)
U.S. Postal Service 759,453 6,802 17 0.25% 17 100.00% 0.25% 13 0 76.47%
Department of Veterans Affairs 277,361 1,863 238 12.78% 130 54.62% 6.98% 100 17 90.00%
Department of the Army 245,341 1,196 340 28.43% 235 69.12% 19.65% 149 6 65.96%
Department of the Navy 225,231 661 40 6.05% 32 80.00% 4.84% 21 0 65.63%
Department of Homeland Security 179,643 854 283 33.14% 45 15.90% 5.27% 15 3 40.00%
Department of the Air Force 157,388 469 227 48.40% 124 54.63% 26.44% 102 2 83.87%
Department of the Treasury 119,633 515 367 71.26% 50 13.62% 9.71% 10 1 22.00%
Department of Justice 110,774 531 389 73.26% 22 5.66% 4.14% 18 0 81.82%
Department of Agriculture 107,493 518 119 22.97% 64 53.78% 12.36% 20 4 37.50%
Department of the Interior 77,958 309 76 24.60% 26 34.21% 8.41% 7 1 30.77%
Department of Health and Human Services 75,294 321 57 17.76% 25 43.86% 7.79% 13 0 52.00%
Social Security Administration 64,063 320 227 70.94% 27 11.89% 8.44% 12 2 51.85%
Defense National Guard Bureau 58,685 53 23 43.40% 21 91.30% 39.62% 16 5 100.00%
Department of Transportation 55,451 426 14 3.29% 12 85.71% 2.82% 5 1 50.00%
Department of Commerce 43,808 223 73 32.74% 7 9.59% 3.14% 3 0 42.86%
Defense Army and Air Force Exchange 35,277 122 78 63.93% 49 62.82% 40.16% 27 2 59.18%
Defense Logistics Agency 25,240 128 24 18.75% 18 75.00% 14.06% 2 0 11.11%
Department of State 21,135 80 77 96.25% 10 12.99% 12.50% 4 2 60.00%
National Aeronautics and Space Administration 18,779 54 21 38.89% 14 66.67% 25.93% 8 0 57.14%
Environmental Protection Agency 16,381 61 1 1.64% 0 0.00% 0.00% 0 0 0.00%
Defense Commissary Agency 15,714 75 11 14.67% 11 100.00% 14.67% 5 2 63.64%
Department of Labor 15,405 155 155 100.00% 35 22.58% 22.58% 28 2 85.71%
Department of Defense Education Activity 15,354 46 8 17.39% 7 87.50% 15.22% 2 0 28.57%
Department of Energy 13,784 54 20 37.04% 6 30.00% 11.11% 3 0 50.00%
Defense Finance and Accounting Service 12,033 82 15 18.29% 9 60.00% 10.98% 3 0 33.33%
General Services Administration 12,000 83 19 22.89% 5 26.32% 6.02% 0 0 0.00%
Defense Contract Management Agency 9,385 20 3 15.00% 2 66.67% 10.00% 1 1 100.00%
Department of Housing and Urban Development 8,613 64 44 68.75% 44 100.00% 68.75% 8 0 18.18%
Smithsonian Institution 6,162 19 8 42.11% 8 100.00% 42.11% 7 1 100.00%
Office of Personnel Management 5,878 25 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Defense Information Systems Agency 5,408 2 2 100.00% 2 100.00% 100.00% 2 0 100.00%
Small Business Administration 5,213 48 1 2.08% 1 100.00% 2.08% 0 0 0.00%
Federal Deposit Insurance Corporation 5,028 25 11 44.00% 7 63.64% 28.00% 3 1 57.14%
Defense Office of the Secretary/Wash. Hqtrs. Services 4,831 43 1 2.33% 1 100.00% 2.33% 1 0 100.00%
Department of Education 4,344 50 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Defense Contract Audit Agency 4,216 17 4 23.53% 4 100.00% 23.53% 4 0 100.00%
Nuclear Regulatory Commission 3,857 8 8 100.00% 0 0.00% 0.00% 0 0 0.00%
Securities and Exchange Commission 3,637 5 2 40.00% 2 100.00% 40.00% 1 0 50.00%
National Archives and Records Administration 3,212 12 1 8.33% 1 100.00% 8.33% 1 0 100.00%
Agency for International Development 2,549 15 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Government Printing Office 2,392 25 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Equal Employment Opportunity Commission 2,208 12 3 25.00% 3 100.00% 25.00% 2 0 66.67%
Federal Reserve System--Board of Governors 1,945 6 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Federal Communications Commission 1,817 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Broadcasting Board of Governors 1,765 20 20 100.00% 0 0.00% 0.00% 0 0 0.00%
National Labor Relations Board 1,655 10 0 0.00% 0 0.00% 0.00% 0 0 0.00%
National Science Foundation 1,579 5 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Defense Office of the Inspector General 1,523 3 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Federal Energy Regulatory Commission 1,315 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
John F. Kennedy Center for the Performing Arts 1,200 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Court Services and Offender Supervision Agency for the District of Columbia 1,196 4 4 100.00% 0 0.00% 0.00% 0 0 0.00%
Defense Threat Reduction Agency 1,137 7 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Federal Trade Commission 1,126 2 1 50.00% 0 0.00% 0.00% 0 0 0.00%
Railroad Retirement Board 967 4 0 0.00% 0 0.00% 0.00% 0 0 0.00%
National Credit Union Administration 950 2 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Defense Human Resources Activity 912 3 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Pension Benefit Guaranty Corporation 889 14 2 14.29% 1 50.00% 7.14% 0 0 0.00%
National Gallery of Art 838 4 3 75.00% 0 0.00% 0.00% 0 0 0.00%
Peace Corps 823 2 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Defense Uniformed Services University 705 1 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Defense Security Service 582 3 3 100.00% 0 0.00% 0.00% 0 0 0.00%
Corporation for National and Community Service 561 1 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Commodity Futures Trading Commission 483 1 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Consumer Product Safety Commission 437 2 0 0.00% 0 0.00% 0.00% 0 0 0.00%
National Transportation Safety Board 402 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Holocaust Memorial Museum U.S. 388 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
International Trade Commission 375 2 1 50.00% 0 0.00% 0.00% 0 0 0.00%
Federal Election Commission 364 3 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Export-Import Bank of the US 361 1 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Millennium Challenge Corporation 301 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Defense Technical Information Center 283 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Farm Credit Administration 264 5 4 80.00% 1 25.00% 20.00% 1 0 100.00%
Federal Mediation and Conciliation Service 250 5 0 0.00% 0 0.00% 0.00% 0 0 0.00%
International Boundary and Water Commission 248 1 0 0.00% 0 0.00% 0.00% 0 0 0.00%
U.S. Tax Court 241 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Merit Systems Protection Board 216 6 1 16.67% 1 100.00% 16.67% 0 0 0.00%
Overseas Private Investment Corporation 198 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Selective Service System 188 2 0 0.00% 0 0.00% 0.00% 0 0 0.00%
National Endowment for the Humanities 183 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
National Endowment for the Arts 166 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Federal Housing Finance Board 136 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Federal Labor Relations Authority 125 1 1 100.00% 1 100.00% 100.00% 0 0 0.00%
Federal Maritime Commission 119 1 1 100.00% 0 0.00% 0.00% 0 0 0.00%
Defense Nuclear Facilities Safety Board 94 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Institute of Museum and Library Services 91 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Office of Special Counsel 91 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Office of Government Ethics 77 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Federal Retirement Thrift Investment Board 75 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
American Battle Monuments Commission 70 1 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Postal Regulatory Commission 58 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Occupational Safety and Health Review Commission 55 2 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Commission on Civil Rights 52 1 1 100.00% 1 100.00% 100.00% 0 0 0.00%
National Mediation Board 50 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
National Capital Planning Commission 48 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Trade and Development Agency 46 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Navajo and Hopi Indian Relocation Commission 45 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Federal Mine Safety and Health Review Commission 44 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Architectural and Transportation Barriers Compliance Board 42 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Inter-American Foundation 42 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Chemical Safety and Hazard Investigation Board 38 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Committee for Purchase from People Who Are Blind or Severely Disabled 26 1 1 100.00% 1 100.00% 100.00% 1 0 100.00%
African Development Foundation 26 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Marine Mammal Commission 12 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Farm Credit System Insurance Corporation 10 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
National Council on Disability 9 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Harry S. Truman Scholarship Foundation 4 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Japan-United States Friendship Commission 4 0 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Defense Intelligence Agency 0 30 23 76.67% 6 26.09% 20.00% 4 2 100.00%
Defense National Security Agency 0 22 21 95.45% 2 9.52% 9.09% 2 0 100.00%
Defense National Geospatial-Intelligence Agency 0 14 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Central Intelligence Agency 0 13 13 100.00% 0 0.00% 0.00% 0 0 0.00%
National Reconnaissance Office 0 3 3 100.00% 0 0.00% 0.00% 0 0 0.00%
Office of the Director of National Intelligence 0 1 1 100.00% 0 0.00% 0.00% 0 0 0.00%
Tennessee Valley Authority   54 0 0.00% 0 0.00% 0.00% 0 0 0.00%
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
EOP - Council of Economic Advisers NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
EOP - Council on Environmental Quality NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
EOP - National Drug Control Policy NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
EOP - National Security Council NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
EOP - Office of Administration NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
EOP - Office of Management and Budget NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
EOP - Office of Policy Development NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
EOP - Office of Science and Technology Policy NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
EOP - Office of the U.S. Trade Representative NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
International Joint Commission: United States and Canada NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Foundation on the Arts and the Humanities NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Presidio Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
                     
Cabinet Level Subtotal 2,689,394 15,762 2,752 17.46% 1,016 36.92% 6.45% 588 51 62.89%
Midsize Agencies Subtotal 145,054 689 288 41.80% 62 21.53% 9.00% 30 4 54.84%
Small Agencies Subtotal 41,926 198 69 34.85% 10 14.49% 5.05% 5 0 50.00%
Micro Agencies Subtotal 1,109 5 2 40.00% 2 100.00% 40.00% 1 0 50.00%
Grand Total 2,877,483 16,654 3,111 18.68% 1,090 35.04% 6.54% 624 55 62.29%

* Total work force numbers do not include employees not reported for national security reasons.