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FY 2008 Pre-Complaint ADR Offers, Participations, and Resolutions - Resolution Rate Ranking

Agency or Department Total Work Force Number Completed / Ended Counselings Number Completed / Ended Counselings Offered ADR % Completed / Ended Counselings Offered ADR (Offer Rate) Total Completed / Ended Counselings Accepted / Participated in ADR Program % ADR Elections of Offered ADR (Election Rate) % Completed / Ended Counselings Accepted into ADR Program (Participation Rate) Number ADR Settlements Number ADR Withdrawals / No Complaints Filed Number ADR Resolutions % ADR Resolutions (Resolution Rate)
Defense National Guard Bureau * 58,685 180 31 17.22% 31 100.00% 17.22% 31 0 31 100.00%
Department of Labor 15,405 177 167 94.35% 4 2.40% 2.26% 4 0 4 100.00%
Commodity Futures Trading Commission 483 80 7 8.75% 3 42.86% 3.75% 3 0 3 100.00%
Broadcasting Board of Governors 1,765 78 78 100.00% 6 7.69% 7.69% 0 6 6 100.00%
Defense Intelligence Agency * 0 48 48 100.00% 8 16.67% 16.67% 8 0 8 100.00%
Federal Reserve System--Board of Governors 1,945 46 46 100.00% 1 2.17% 2.17% 0 1 1 100.00%
Federal Trade Commission 1,126 25 25 100.00% 6 24.00% 24.00% 6 0 6 100.00%
National Labor Relations Board 1,655 19 19 100.00% 1 5.26% 5.26% 1 0 1 100.00%
Corporation for National and Community Service 561 12 11 91.67% 1 9.09% 8.33% 0 1 1 100.00%
National Science Foundation 1,579 6 5 83.33% 2 40.00% 33.33% 0 2 2 100.00%
Consumer Product Safety Commission 437 5 3 60.00% 2 66.67% 40.00% 0 2 2 100.00%
International Trade Commission 375 3 3 100.00% 2 66.67% 66.67% 0 2 2 100.00%
Commission on Civil Rights 52 3 3 100.00% 2 66.67% 66.67% 1 1 2 100.00%
African Development Foundation 26 3 1 33.33% 1 100.00% 33.33% 1 0 1 100.00%
Committee for Purchase from People Who Are Blind or Severely Disabled 26 1 1 100.00% 1 100.00% 100.00% 1 0 1 100.00%
Defense Contract Audit Agency 4,216 37 11 29.73% 11 100.00% 29.73% 6 4 10 90.91%
Defense Logistics Agency 25,240 214 119 55.61% 62 52.10% 28.97% 30 18 48 77.42%
National Archives and Records Administration 3,212 24 5 20.83% 4 80.00% 16.67% 2 1 3 75.00%
U.S. Postal Service 759,453 18,307 16,797 91.75% 13,560 80.73% 74.07% 4,686 5,467 10,153 74.87%
Defense Army and Air Force Exchange 35,277 396 396 100.00% 75 18.94% 18.94% 21 34 55 73.33%
Smithsonian Institution 6,162 29 29 100.00% 10 34.48% 34.48% 0 7 7 70.00%
Department of Housing and Urban Development 8,613 149 59 39.60% 59 100.00% 39.60% 8 32 40 67.80%
Defense Finance and Accounting Service 12,033 118 49 41.53% 31 63.27% 26.27% 13 8 21 67.74%
Department of Education 4,344 86 83 96.51% 9 10.84% 10.47% 3 3 6 66.67%
Tennessee Valley Authority 11,550 83 16 19.28% 6 37.50% 7.23% 3 1 4 66.67%
Agency for International Development 2,549 29 3 10.34% 3 100.00% 10.34% 0 2 2 66.67%
Department of the Army 245,341 2,313 1,075 46.48% 508 47.26% 21.96% 178 153 331 65.16%
Department of the Navy 225,231 1,276 1,210 94.83% 350 28.93% 27.43% 92 136 228 65.14%
Department of Justice 110,774 1,410 1,345 95.39% 90 6.69% 6.38% 21 35 56 62.22%
Department of the Air Force 157,388 1,026 723 70.47% 422 58.37% 41.13% 182 62 244 57.82%
General Services Administration 12,000 148 121 81.76% 45 37.19% 30.41% 10 15 25 55.56%
Nuclear Regulatory Commission 3,857 23 23 100.00% 9 39.13% 39.13% 5 0 5 55.56%
Department of the Interior 77,958 497 341 68.61% 102 29.91% 20.52% 35 20 55 53.92%
Department of State 21,135 191 164 85.86% 36 21.95% 18.85% 2 17 19 52.78%
Department of Agriculture 107,493 1,029 930 90.38% 282 30.32% 27.41% 66 81 147 52.13%
Department of the Treasury 119,633 844 820 97.16% 372 45.37% 44.08% 104 87 191 51.34%
Department of Transportation 55,451 625 549 87.84% 125 22.77% 20.00% 33 31 64 51.20%
Department of Defense Education Activity 15,354 89 87 97.75% 18 20.69% 20.22% 2 7 9 50.00%
Defense Office of the Secretary/Wash. Hqtrs. Services 4,831 49 49 100.00% 2 4.08% 4.08% 1 0 1 50.00%
Federal Deposit Insurance Corporation 5,028 20 18 90.00% 8 44.44% 40.00% 2 2 4 50.00%
Securities and Exchange Commission 3,637 19 19 100.00% 2 10.53% 10.53% 1 0 1 50.00%
Defense Human Resources Activity 912 6 6 100.00% 2 33.33% 33.33% 1 0 1 50.00%
Department of Commerce 43,808 304 131 43.09% 30 22.90% 9.87% 4 10 14 46.67%
Defense National Geospatial-Intelligence Agency * 0 35 35 100.00% 15 42.86% 42.86% 5 2 7 46.67%
National Aeronautics and Space Administration 18,779 96 65 67.71% 31 47.69% 32.29% 9 5 14 45.16%
Department of Energy 13,784 98 60 61.22% 20 33.33% 20.41% 7 2 9 45.00%
Social Security Administration 64,063 884 713 80.66% 193 27.07% 21.83% 67 15 82 42.49%
Department of Homeland Security 179,643 2,064 1,033 50.05% 692 66.99% 33.53% 90 193 283 40.90%
Pension Benefit Guaranty Corporation 889 35 23 65.71% 8 34.78% 22.86% 2 1 3 37.50%
Government Printing Office 2,392 88 88 100.00% 3 3.41% 3.41% 0 1 1 33.33%
Department of Veterans Affairs 277,361 3,993 2,964 74.23% 1,755 59.21% 43.95% 208 354 562 32.02%
Defense Commissary Agency 15,714 87 39 44.83% 26 66.67% 29.89% 4 4 8 30.77%
Defense Contract Management Agency 9,385 61 24 39.34% 14 58.33% 22.95% 4 0 4 28.57%
Department of Health and Human Services 75,294 672 592 88.10% 146 24.66% 21.73% 17 18 35 23.97%
Defense National Security Agency * 0 71 61 85.92% 9 14.75% 12.68% 0 2 2 22.22%
Equal Employment Opportunity Commission 2,208 52 50 96.15% 18 36.00% 34.62% 2 2 4 22.22%
Environmental Protection Agency 16,381 118 57 48.31% 11 19.30% 9.32% 1 1 2 18.18%
Small Business Administration 5,213 55 34 61.82% 15 44.12% 27.27% 1 0 1 6.67%
Office of the Director of National Intelligence * 0 134 1 0.75% 0 0.00% 0.00% 0 0 0 0.00%
Office of Personnel Management 5,878 53 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
National Endowment for the Arts 166 53 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Central Intelligence Agency * 0 47 47 100.00% 6 12.77% 12.77% 0 0 0 0.00%
Defense Information Systems Agency 5,408 39 33 84.62% 0 0.00% 0.00% 0 0 0 0.00%
Federal Maritime Commission 119 20 1 5.00% 0 0.00% 0.00% 0 0 0 0.00%
National Reconnaissance Office * 0 11 11 100.00% 0 0.00% 0.00% 0 0 0 0.00%
Court Services and Offender Supervision Agency for the District of Columbia 1,196 11 4 36.36% 0 0.00% 0.00% 0 0 0 0.00%
Defense Threat Reduction Agency 1,137 10 10 100.00% 0 0.00% 0.00% 0 0 0 0.00%
Merit Systems Protection Board 216 9 7 77.78% 0 0.00% 0.00% 0 0 0 0.00%
Federal Communications Commission 1,817 9 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Federal Election Commission 364 7 7 100.00% 0 0.00% 0.00% 0 0 0 0.00%
Federal Energy Regulatory Commission 1,315 7 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Federal Labor Relations Authority 125 5 4 80.00% 0 0.00% 0.00% 0 0 0 0.00%
National Credit Union Administration 950 4 4 100.00% 1 25.00% 25.00% 0 0 0 0.00%
National Gallery of Art 838 4 4 100.00% 0 0.00% 0.00% 0 0 0 0.00%
Farm Credit Administration 264 4 4 100.00% 0 0.00% 0.00% 0 0 0 0.00%
Defense Security Service 582 3 3 100.00% 0 0.00% 0.00% 0 0 0 0.00%
Defense Office of the Inspector General 1,523 3 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Peace Corps 823 3 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
National Transportation Safety Board 402 3 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Federal Mediation and Conciliation Service 250 3 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Selective Service System 188 3 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Federal Housing Finance Board 136 3 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
International Boundary and Water Commission 248 2 2 100.00% 0 0.00% 0.00% 0 0 0 0.00%
John F. Kennedy Center for the Performing Arts 1,200 2 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Defense Uniformed Services University 705 2 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
National Mediation Board 50 2 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Defense Nuclear Facilities Safety Board 94 1 1 100.00% 0 0.00% 0.00% 0 0 0 0.00%
Railroad Retirement Board 967 1 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Holocaust Memorial Museum U.S. 388 1 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
U.S. Tax Court 241 1 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Office of Government Ethics 77 1 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
American Battle Monuments Commission 70 1 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Export-Import Bank of the US 361 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Millennium Challenge Corporation 301 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Defense Technical Information Center 283 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Overseas Private Investment Corporation 198 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
National Endowment for the Humanities 183 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Institute of Museum and Library Services 91 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Office of Special Counsel 91 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Federal Retirement Thrift Investment Board 75 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Postal Regulatory Commission 58 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Occupational Safety and Health Review Commission 55 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
National Capital Planning Commission 48 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Trade and Development Agency 46 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Navajo and Hopi Indian Relocation Commission 45 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Federal Mine Safety and Health Review Commission 44 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Architectural and Transportation Barriers Compliance Board 42 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Inter-American Foundation 42 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Chemical Safety and Hazard Investigation Board 38 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Marine Mammal Commission 12 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Farm Credit System Insurance Corporation 10 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
National Council on Disability 9 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Harry S. Truman Scholarship Foundation 4 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Japan-United States Friendship Commission 4 0 0 0.00% 0 0.00% 0.00% 0 0 0 0.00%
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
EOP - Council of Economic Advisers NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
EOP - Council on Environmental Quality NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
EOP - National Drug Control Policy NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
EOP - National Security Council NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
EOP - Office of Administration NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
EOP - Office of Management and Budget NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
EOP - Office of Policy Development NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
EOP - Office of Science and Technology Policy NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
EOP - Office of the U.S. Trade Representative NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
International Joint Commission: United States and Canada NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Foundation on the Arts and the Humanities NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Presidio Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
                       
Cabinet Level Subtotal 2,689,394 36,509 30,044 82.29% 18,866 62.79% 51.67% 5,866 6,780 12,646 67.03%
Midsize Agencies Subtotal 145,054 1,486 1,053 70.86% 319 30.29% 21.47% 93 46 139 43.57%
Small Agencies Subtotal 41,926 891 504 56.57% 78 15.48% 8.75% 22 21 43 55.13%
Micro Agencies Subtotal 1,109 12 6 50.00% 4 66.67% 33.33% 3 1 4 100.00%
Government Wide 2,877,483 38,898 31,607 81.26% 19,267 60.96% 49.53% 5,984 6,848 12,832 66.60%

* Total work force numbers do not include employees not reported for national security reasons.