PROFILE OF SELECTEDINDICATORS
SOCIAL SECURITY ADMINISTRATION

Permanent Work Force: 63,226

Total Work Force: 65,292

• SSA's permanent work force participation rate for women was 70.76%, for Blacks was 27.23%, for Hispanics was 11.07%, for Asians/Pacific Islanders was 3.02%, and for American Indians/Alaskan Natives was 1.20%.
• SSA's top three major occupational areas are General Claims Examining, Social Insurance Administration, and Contact Representative.
  • In the General Claims Examining occupation, the participation rate for women was 76.51%, for Blacks was 59.45%, for Hispanics was 3.20%, for Asians/Pacific Islanders was 2.65%, and for American Indians/Alaskan Natives was 0.26%.
  • In the Social Insurance Administration occupation, the participation rate for women was 69.50%, for Blacks was 18.88%, for Hispanics was 12.75%, for Asians/Pacific Islanders was 3.01%, and for American Indians/Alaskan Natives was 1.37%.
  • In the Contact Representative occupation, the participation rate for women was 79.35%, for Blacks was 31.81%, for Hispanics was 21.13%, for Asians/Pacific Islanders was 7.73%, and for American Indians/Alaskan Natives was 1.43%.
• SSA's GS-14 and GS-15 grade level participation rate for women was 44.40%, for Blacks was 16.60%, for Hispanics was 5.70%, for Asians/Pacific Islanders was 1.77%, and for American Indians/Alaskan Natives was 1.35%.
• SSA's Senior Pay Level participation rate for women was 15.57%, for Blacks was 6.08%, for Hispanics was 4.66%, for Asians/Pacific Islanders was 0.92%, and for American Indians/Alaskan Natives was 1.25%.
• People with targeted disabilities were 2.31% of the total work force. The estimated availability for people with targeted disabilities is 5.95%.
• SSA completed 17 ADR efforts during the pre-complaint process; 10 resulted in settlements or with no formal complaint being filed.
• There were 820 instances of pre-complaint counseling. Four hundred and sixty-three individuals filed 516 discrimination complaints.
• SSA completed one ADR effort during the complaint process that resulted in a settlement.
• SSA settled 83 complaints.
• SSA paid $200,683 for corrective actions: $16,864 for front or back pay awards, $88,815 for lump sum payments, $24,588 for compensatory damages, and $70,416 for attorney's fees.
• SSA issued 220 decisions on the merits. Six findings of discrimination were issued.
• SSA took an average of 609 days to process a complaint from filing to closing. The average processing time for a merit decision was 734 days.

Table of EEO Indicators

This page was last modified on June 26, 2003.

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