Return to Home Page| Permanent Workforce: 64,026 | Temporary Workforce: 1,232 | Total Workforce: 65,258 |
| Employee Pool | Total # | Men | Women | Hispanics | Whites | Blacks | Asian Americans / Pacific Islanders | American Indians / Alaskan Natives |
|---|---|---|---|---|---|---|---|---|
| Permanent Workforce | 64,026 | 29.69% | 70.31% | 12.09% | 55.39% | 27.71% | 3.6% | 1.2% |
| Major Occupations | ||||||||
| Social Insurance Administration | 27,664 | 30.06% | 69.94% | 14.25% | 61.1% | 19.51% | 3.68% | 1.15% |
| Contact Representative | 11,158 | 21.58% | 78.42% | 22.53% | 39% | 32.68% | 4.31% | 1.48% |
| Claims Assistance & Examining | 2,746 | 18.24% | 81.76% | 7.14% | 34.09% | 55.9% | 2.4% | 0.47% |
| GS-14 and GS-15* | 2,789 | 54.07% | 45.93% | 5.8% | 73.71% | 16.95% | 2.22% | 1.29% |
| Senior Pay Level* | 1,345 | 82.83% | 17.17% | 4.31% | 87.43% | 6.24% | 0.66% | 1.33% |
| First-Level Officials/Managers | 1,279 | 27.6% | 72.4% | 14% | 50.59% | 32.06% | 2.11% | 1.25% |
| Mid-Level Officials/Managers | 3,142 | 47.61% | 52.39% | 7.77% | 69.38% | 19.48% | 1.69% | 1.69% |
| Senior Level Officials/Managers | 560 | 59.82% | 40.18% | 5.36% | 73.75% | 19.29% | 0.89% | 0.71% |
*Does not include pay-banded employees
Employees with targeted disabilities represented 0.99% of the total government workforce in FY 2004, and of agencies with a permanent workforce of 500 or more, the Equal Employment Opportunity Commission, at 2.23%, had the highest percentage of employees with targeted disabilities. At SSA, employees with targeted disabilities represented 2.2% of the total workforce.
There were 725 instances of pre-complaint counseling (performed by EEO counselors and/or ADR intake officers). SSA timely processed 72.28% of the total number of counselings. Following counseling, 459 formal complaints of discrimination were filed.
Of SSA's 725 instances of counseling, ADR was offered 98.2% of the time; the parties elected to participate in 16% of the completed counselings; and 51.0% of the ADR closures were resolved through settlements or withdrawals.
At the formal complaint phase, SSA offered ADR 23.8% of the time; the parties elected to participate in 3.8% of the complaint workload; and 36.54% of the ADR closures were resolved through settlements or withdrawals.
SSA completed 17% of its investigations within the regulatory time frames, with an average processing time
of 352 days for all investigations. In most instances, the regulations require completion of investigations within 180 days. Of the agencies completing 25 or more investigations, the Tennessee Valley Authority was the only agency to complete 100% of their investigations within the regulatory time frames, with an average processing time of 117 days.
SSA's average processing time for all complaint closures decreased from 647 days in FY 2003 to 575 days in FY 2004. The government-wide average was 469 days.
SSA had a total of 1,037 complaints pending at the end of FY 2004, with 47 pending acknowledgment for an average of 31 days; 212 pending investigation for an average of 267 days; and 493 pending the issuance of final decisions for an average of 570 days.
SSA agreed to pay $5,725 for 59 counseling settlements with benefits, an average $97.03 per counseling settled.
SSA agreed to pay a total of $657,316 for 121 complaint closures through settlement agreement, final agency decision, and final agency orders fully implementing AJ decisions. For complaint closures with benefits, the average award (including back/front pay, compensatory damages, attorney's fees, and lump sum payments) was $5,432.
SSA expended a total of $815,819 for 397 complaint investigations, for an average expenditure of $2,055.
| Counseling Outcomes | Completed by EEO Counselor | Completed Using ADR | All Completed Counselings | |||
|---|---|---|---|---|---|---|
| # | % | # | % | # | % | |
| Total Instances of Counseling: | 621 | 104 | 725 | |||
| Settlements | 19 | 3.05% | 40 | 38.46% | 59 | 8.13% |
| Withdrawal/no Complaint Filed | 249 | 40% | 13 | 12.5% | 262 | 36.13% |
| Complaints Filed* | 385 | 53.10% | ||||
| Decision to File Complaint Pending at End of Fiscal Year | 19 | 2.62% | ||||
*Includes only complaints filed in FY 2004 where counseling was also completed during FY 2004.
| Counselings / Complaints | ADR Offers | ADR Participation | |||
|---|---|---|---|---|---|
| # | # | % | # | % | |
| FY 2003 Pre-Complaint Counselings | 759 | 425 | 56.00% | 103 | 14.00% |
| FY 2004 Pre-Complaint Counselings | 725 | 712 | 98.21% | 116 | 16.00% |
| Percentage Change FY 2003 to FY 2004 | -4.47% | 67.52% | 12.62% | ||
| FY 2003 Complaints* | 1,571 | 176 | 11.00% | 16 | 1.00% |
| FY 2004 Complaints* | 1,490 | 355 | 23.83% | 56 | 3.76% |
| Percentage Change FY 2003 to FY 2004 | -5.15% | 101.70% | 250.00% | ||
*Includes all complaints filed in the fiscal year, including those where the counseling was completed in the prior fiscal year.
| Total # | # Timely | % Timely | FY 2003 APD* | FY 2004 APD | % Change | |
|---|---|---|---|---|---|---|
| All Counselings (minus remands) | 725 | 524 | 72.27% | |||
| All Investigations | 397 | 66 | 16.62% | 352 | 352 | 0.00% |
| Merit Decisions (no AJ) | 65 | 1 | 1.54% | 797 | 556 | -30.23% |
| Dismissal Decisions | 97 | 130 | 185 | 42.30% |
*APD = Average Processing Days
| Complaint Outcomes | Complaint Closures | Final Agency Decision (no AJ decision) | Final Order (AJ Decision Fully Implemented) | Final Order (AJ Decision Not Fully Implemented) | ||||
|---|---|---|---|---|---|---|---|---|
| Total Closures (453) | # | % | # | % | # | % | # | % |
| Settlements | 104 | 22.95% | ||||||
| Withdrawals | 53 | 11.69% | ||||||
| Dismissals | 97 | 21.41% | ||||||
| Merit Decisions | 199 | 43.92% | ||||||
| Finding Discrimination | 21 | 10.55% | 13 | 61.90% | 4 | 19.04% | 4 | 19.04% |
| Finding No Discrimination | 178 | 89.44% | 52 | 29.21% | 126 | 70.78% | 0 | 0.00% |
This page was last modified on May 3, 2005.