U.S. Equal Employment Opportunity Commission

PROFILE OF SELECTED INDICATORS
ARMY & AIR FORCE EXCHANGE SERVICE (AAFES)

Permanent Workforce: 36,612

Total Reported Workforce: 37,973

AAFES' permanent workforce participation rate for women was 64.59%; for Blacks was 28.27%; for Hispanics was 12.9%; for Asians/Pacific Islanders was 13.98%; and for American Indians/Alaskan Natives was 0.83%.
AAFES' top three major occupations were reported as Retail Operations (Generalist), Retail Operations (Planner/Analyst), and Food Management.
- In the Retail Operations (Generalist) occupation, the participation rate for women was 77.4%; for Blacks was 25.28%; for Hispanics was 13.31%; for Asians/Pacific Islanders was 18.22%; and for American Indians/Alaskan Natives was 0.84%.
- In the Retail Operations (Planner/Analyst) occupation, the participation rate for women was 82.81%; for Blacks was 25.22%; for Hispanics was 16.28%; for Asians/Pacific Islanders was 17.41%; and for American Indians/Alaskan Natives was 0.94%.
- In the Food Management occupation, the participation rate for women was 65.06%; for Blacks was 33.65%; for Hispanics was 12.87%; for Asians/Pacific Islanders was 16.75%; and for American Indians/Alaskan Natives was 0.76%.
AAFES' GS-14 and GS-15 grade level participation rate for women was 33.21%; for Blacks was 8.11%; for Hispanics was 7.19%; for Asians/Pacific Islanders was 6.27%; and for American Indians/Alaskan Natives was 1.1%.
AAFES' Senior Pay Level participation rate for women was 30.76%; for Blacks was 0%; for Hispanics was 7.69%; for Asians/Pacific Islanders was 7.69%; and for American Indians/Alaskan Natives was 7.69%.
Government-wide, employees with targeted disabilities represented 1.05% of the total workforce in FY 2003. At AAFES, employees with targeted disabilities represented 1.88% of the total workforce. In FY 2003, of agencies with a permanent workforce of 500 or more employees, the Social Security Administration, at 2.27%, had the highest percentage of employees with targeted disabilities.
AAFES completed 62 ADR efforts during the pre-complaint stage, of which 29 resulted in a settlement.
There were 397 instances of pre-complaint counseling (performed by EEO counselors and/or ADR intake officers). 102 individuals filed 107 EEO complaints.
AAFES completed 6 ADR efforts during the complaint stage, none of which resulted in a settlement.
AAFES settled 16 complaints.
AAFES paid $38,712 in monetary benefits: $1,281 for front and/or back pay awards; $34,931 for lump sum payments; $0 for compensatory damages; and $2,500 for attorney's fees.
AAFES issued 35 decisions on the merits. There were no findings of discrimination issued.
AAFES took an average of 554 days to process a complaint from filing to closing. The average processing time for a merit decision was 756 days.

Army & Air Force Exchange Service EEO Indicators		FY 2002	FY 2003	Change
Pre-Complaint Counseling	Instances of EEO Counselor Counseling	273	397	45.4%
Pre-Complaint Counseling	% Counseled within regulatory time frame	100%	100%	0.0%
ADR Measures	% of Instances of Counseling where ADR Offered	100%	100%	0.0%
	ADR Election Rate	19.4%	12.6%	-35.1%
	ADR Participation Rate	19.4%	12.6%	-35.1%
Complaints Filed/Complainants	Complaints Filed	111	107	-3.6%
	Total Workforce	43,256	37,973	-12.2%
	Total Complainants	110	102	-7.3%
	% of Complainants Filing Single Complaint	99.1%	95.3%	-3.8%
	% of Workforce who are EEO Complainants	0.3%	0.3%	5.6%
Investigations	Total Completed	89	77	-13.5%
	Average Processing Time for Investigation (Days)	276	282	2.2%
	Amount Spent on In-House Investigations	$464,274	$483,309	4.1%
	Amount Spent on Contract Investigations	$0	$0	NA
Type of Closures	Total Closures	105	92	-12.4%
	Agency Dismissals	19	23	21.1%
	Administrative Judge Dismissals	0	0	NA
	Withdrawals	15	18	20.0%
	Settlements	26	16	-38.5%
	Merit Decisions (with and without an AJ decision)	45	35	-22.2%
Average Processing Days (from date complaint filed)	All Closures	481	554	15.2%
	Agency Dismissals	179	185	3.4%
	Administrative Judge Dismissals	0	0	NA
	Withdrawals	394	593	50.5%
	Settlements	461	602	30.6%
	Final Agency Decisions (with no AJ decision)	277	363	31.0%
	Merit Decisions (with and without an AJ decision)	649	756	16.5%
Merit Decisions	Total Number	45	35	-22.2%
	Decisions with Finding of Discrimination	2	0	-100.0%
	% of Decisions with Finding of Discrimination	4.4%	0.0%	-100.0%
Corrective Actions/Benefits	Total Number	28	16	-42.9%
	Amount of Frontpay/Backpay Benefits	$31,482	$1,281	-95.9%
	Amount of Lump Sum Payments	$201,431	$34,931	-82.7%
	Amount of Compensatory Damages	$50,000	$0	-100.0%
	Amount of Attorneys' Fees	$12,000	$2,500	-79.2%
Appeals	Cases Received For Review	27	25	-7.4%
Appeals	Number of Cases Closed	48	35	-27.1%

NOTE: NA = Not Applicable

This page was last modified on May 14, 2004.

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PROFILE OF SELECTED INDICATORS ARMY & AIR FORCE EXCHANGE SERVICE (AAFES)

PROFILE OF SELECTED INDICATORS
ARMY & AIR FORCE EXCHANGE SERVICE (AAFES)